CS6 takes 15-20 minutes to save to networked drive?

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  • Updated 5 years ago
I just upgraded to CS6 from CS5 a couple of days ago and suddenly it takes 15-20 minutes to save to my networked drive. I've conversed with a support tech who tells me that this is not a "supported" function. However, prior to this version I haven't ever had the need to *know* whether this was "supported" or not because it just WORKED in CS5. Is there any chance of this kind of functionality returning to the program... regardless of whether it's supported or unsupported?
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R Barratt

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  • incredibly frustrated

Posted 5 years ago

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Pete Green, Customer Advocate

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Saving to a network drive, while can and does work, is not a supported workflow.

CS6 has more error catching to ensure that your files don't get saved incorrectly. CS5 didn't have some of this error catching and so may have allowed you to save, though there could have been potential for errors during the save without you knowing.

If connecting over AFP to the network volume, you might try to connect over SMB to see if you have better/different results, or visa versa depending on how you're connecting.
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Chris Cox

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Photoshop is just calling the OS routines to save the file: locally or remote.

Also, you didn't provide any details that would be needed to reproduce or troubleshoot this: OS version, exact CS6 version (did you install all the update), type of remote volume/fileserver, etc.
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R Barratt

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OS 10.8.3. Brand new MacBook Pro. Photoshop version is whatever came directly from creative cloud 2 days ago (I just upgraded from CS 5). I haven't done any upgrades beyond that. The drive is networked through my AirPort Extreme.
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Chris Cox

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Go download and install the updates.

Airport adds some latency to file transfers by itself.
And the Airport Extreme may not have much memory for buffering, so could slow down file transfers as well.

But it shouldn't be much slower than copying a file to the drive via the Finder (well, shouldn't: but we do know of a lot of Apple OS bugs relating to fileservers).