Photoshop: CS6 switched to trial version

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  • Updated 5 years ago
  • (Edited)
We purchased our CS6 about two years ago. Recently it switched to a trail version. We do not now how to fix it. Can not find disk, do not remember if we downloaded.
Photo of Diane Giuliani

Diane Giuliani

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  • confused

Posted 5 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Diane,

In the trial dialog, is there an "Activate Software" button? If you click that, does it ask for your serial #? Or ask you to sign in? If Sign In, what email address is listed?

When you install and activate your CS6 product, it registers your serial with your Adobe ID.

I don't see a registered product under you account using the email address you've used to log into this site. Is it possible you registered under a different email address. Short of that, you'd need to find your serial wherever you misplaced it.