Hi, my CS6 stopped 'locked up' while I was using it. Could not access task manager (so I unplugged and pulled the battery). Now CS6 and Elements 11 won't work (I've reinstalled both). They start, show a doubleheaded arrow for a cursor, and then stop working before I can access anything (e.g., deactivate). My Premiere and LightRoom copies still work . . . urgently need to get CS6 working - any ideas?