Photoshop CS6 on my mac, cloning tool acts like zoom tool. Also problem with numbers out of control on MacOS 10.7.5

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  • Updated 4 years ago
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E Feldman

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Posted 4 years ago

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David, Official Rep

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Hi

I'd like to help with the problem that you're reporting, but I'm going to need quite a bit more information. What happens when the Clone tool is acting like Zoom? Are you getting the correct cursor? Does the tool show as active in the Toolbox and Options Bar? What do you mean by the numbers being out of control?

Thanks,
David
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E Feldman

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Thanks for your quick response! Regarding the cloning tool problem, when I press the alt key to select the source, the alt key becomes the zoom tool, though the tool bar still indicates the use of the clone tool. Then I get this:
Could not use the clone stamp because the area to clone has not been defined (option-click to define a source point).

Pattern stamp tool does not react like this.

Numbers out of control a different problem.
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E Feldman

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The numbers issue:
When I go to change the size of my image, as soon as I click on any of the dimensions (width, height, both pixel and document) the numbers rapidly decrease, out of my control. Can't create a new document either, same issue.
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David, Official Rep

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Hmmm...strange. My first thought is to ask what kind of keyboard/mouse are you using? Something sounds off with your input method. Are you using a tablet? What language is your OS, your version of PS, and your keyboard (physical and digital)? Are you having trouble in other apps?

I'm also available to troubleshoot via a web-hosted screenshare.

Thanks,
David
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E Feldman

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Should I reinstall? My workload is piling up! What to do?
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David, Official Rep

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You should answer my earlier questions. I do not have sufficient information to diagnose your problem right now and if it is an input-method problem, it's not actually something that can be fixed with a re-install.

Another option is to screenshare. Let me know.
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E Feldman

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Keyboard is Apple wireless, bought with iMac, mid 2011. Wireless mouse logitech. No tablet being used. Mac OSX 10.7.5, Photoshop CS6. No trouble with other apps. Used this tool constantly with no such trouble. Happened within the last week or 2.
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David, Official Rep

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If things were fine until two weeks ago, then it sounds like you've installed something or changed a setting which is causing the problem. What language is your OS, app, keyboard, etc?
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E Feldman

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Any suggestions?
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David, Official Rep

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The questions I'm asking are important to answer, so I would suggest that you verify and let me know what language your OS, app, and keyboard are set to. It appears like your input method is "confused" and this can easily be caused by a mismatch of the above.

If everything is US English (and, seriously go check to make sure cuz it's easy to switch to something similar-but-not-really-US-English), then I would guess you have some app that's trying to intercept keyboard input or translate the same. Nothing in the app should cause the results you're having, so it's almost certainly the interaction of other parts of machine with PS. You need to let me know what those are.

Again, a screenshare is probably the most speedy and effective course of action...
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E Feldman

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David, Since our last condo, I've uninstalled and reinstalled CS6. Same problems! Then I uninstalled and installed a trial version of CC. Same issues!! HELP PLEASE!
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Chris Cox

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It really sounds like you have a problem with your keyboard mapping (difference between what is on the keyboard, and what reaches the application) -- and reinstalling the application will not change that.

At the system level, or in some utility app that you have running, you have probably changed the keyboard mapping (to Dvorak, or another language). Using some utilities, you can even change the keyboard for single applications - but more likely you've changed it globally. If you have enabled other localized keyboards, then there will be a flag in the menu bar just to the left of the day/time showing the current keyboard layout/country (mine shows an American flag). In Apple's System Preferences you can see the enabled layouts in the Language & Text panel.

Other than the keyboard mapping, my only guess would be that some utility you have installed is messing with the keyboard mapping indirectly (MacOS 10.9's Dictate feature did that to some people).

If you need help resetting your keyboard and language settings - please contact Dave and schedule a screen sharing session with him, then he can explain the settings and help you get them straightened out.
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E Feldman

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Yes, all is in English. Checked. Is it possible that an adobe upgrade caused this? No new apps.
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David, Official Rep

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While I cannot rule out the possibility without checking out your machine, I would comfortably bet my life savings that the update had NOTHING to do with this. I read all keyboard-related bug reports; you're the only one reporting this problem. Since the CS6 update has been out in the wild for many months, it is EXTREMELY unlikely that there is such a flaw in it that no one else has encountered, particularly given how quickly any other bug in text is reported.

You should look at what you installed recently, including applets and utilities.

David
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TinaC, Tier 3 support engineer

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Try restarting Photoshop and immediately pressing down the shift key to turn off and 3rd party plug-ins. If you have incompatible plug-ins they can cause strange problems. Did you bring over any plug-ins from a previous version of Photoshop to CS6?

Did this ever work correctly in CS6? If so, what changed on the computer around the time it stopped working?
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E Feldman

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Turned off plug ins, still same problem. Also problem with numbers, see above.
Can't create a new page! I have not installed anything new, but possibly some automatic updates from photoshop or adobe? Also, I upgraded to cs6 from cs4 a while back, but have had no problems til now. Do you think if I uninstall and reinstall the program it will work? HELP PLEASE!!!!
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David, Official Rep

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Chris is telling you the same thing I have been. There seems to be something wrong with your input method and unless that is addressed, this problem will not go away. Again, I can walk through the issue with you via screenshare or you can troubleshoot it yourself. Other than that, however, there's really not many options.

David
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TinaC, Tier 3 support engineer

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Reinstalling might help - not sure. Try restarting the Mac with the shift key held down. What about trying a wired keyboard and mouse?
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E Feldman

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Changed my mouse. PROBLEM SOLVED!
Thanks!
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Chris Cox

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Oooh, hardware problems like that aren't very common. User configuration issues and software conflicts happen a lot more often.
Changing out the mouse and keyboard were further down my list of ideas to troubleshoot this.

But I'm glad to hear that you found a solution!