Photoshop: CS6 Liquify Tool Crashing when selected.

  • 4
  • Problem
  • Updated 6 years ago
  • (Edited)
CS6 crashes when the liquify tool is selected on a Windows 7 machine. I have the alien ware plugin Exposure 4 installed. I have reinstalled the program, however the issue still persists.
Photo of aztecdiva

aztecdiva

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 4
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 842 Reply Likes
What does the crash report say?

And have you tried updating your video card drivers? (Liquify uses OpenGL and the GPU - so bugs in the drivers can cause it to crash)
Photo of aztecdiva

aztecdiva

  • 2 Posts
  • 0 Reply Likes
Windows searches for a resolution but it doesn't find one. I am using the latest driver for my video card.
Photo of RONALD RESTO

RONALD RESTO

  • 3 Posts
  • 0 Reply Likes
I have the same problem as aztecdiva, window serches and no answers , the program closes down and all work up to that point is lost. my video card is fast and up to date, Windows 7 Ultimate, is the operation system. Ronald Resto
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 842 Reply Likes
We do know of bugs in the ATI drivers that can cause crashes in Liquify. Rolling back to the 12.2/12.3 drivers seems to fix it. ATI is aware of the problem and we are working with them on a solution.
Photo of George Rolfe

George Rolfe

  • 2 Posts
  • 0 Reply Likes
Does the same for me with the current 64bit release, GeForce 8800 GT, drivers 301.42.
Photo of David Dobish

David Dobish, Senior QE Photoshop

  • 197 Posts
  • 50 Reply Likes
Out of curiosity does turning off OGL completely in preferences:performance panel solve the crashing problem? NOTE: You should relaunch PS to make sure the pref is off.

or

Try forcing the plugin to CPU mode instead of GPU mode. Hold down the "alt" key when you launch Liquify. This will force to CPU mode. You should see a black border around the image.

also

When launching the plugin normally you can also hold down the ctrl key as you select Liquify and it will tell you what went wrong.

But as Chris mentions above we are working on a solution.

12.6 is out now and you can also download a beta version of 12.7. Obviously use beta software with some caution.
Photo of George Rolfe

George Rolfe

  • 2 Posts
  • 0 Reply Likes
alt key works, as does turning off GPU acceleration (then restarting PS). The ctrl key thing didnt work, unless it dumps to an external source I don't know about. Also, aren't we talking about CS6 here? My version is 13.0, not 12.x.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 842 Reply Likes
He's talking about the version of the ATI driver for Windows, though you're using an NVidia card.

And if you're on MacOS 10.8, you'll find that the 8800 drivers may be missing, depending on how you installed the OS.
Photo of David Dobish

David Dobish, Senior QE Photoshop

  • 197 Posts
  • 50 Reply Likes
Official Response
Yes, Thanks Chris for clarification. I saw that some others above were talking about the ATI problems. That is why I mentioned the new drivers being out.

@George: I tried on Mac 10.8 w/ 8800 GT and Win7 64bit driver 301.42 8800GT. Both configurations work as expected.

Here is what I would try.

1. Restart the OS. Could be that the driver got messed up in general.

2. Trash Liquify Prefs.
users/.../Library/Preferences/Adobe/Plugins/Adobe/Liquify CS6/Photoshop

3. Trash Photoshop Prefs ctrl+alt+shift (win) cmmd+alt+shift (mac) on launch.

4. Try uninstalling and reinstalling driver. Make sure all the pieces are gone in the control panel. nVidia installs a lot of stuff.
Photo of Tex Texin

Tex Texin

  • 3 Posts
  • 0 Reply Likes
I have the same issue on Windows 7 32 bit. I turned off the graphics processor and it still fails. When I launch the liquify filter Windows says the application is not responsive and closes PS CS6 13.0.1
Running on Lenovo G550 dual cpu with mobil intel 4 series express chipset.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 842 Reply Likes
You can't turn off the GPU for Liquify the same way you do for the main app.

And your best bet is updating your video card driver from the GPU maker's website.
Photo of Tex Texin

Tex Texin

  • 3 Posts
  • 0 Reply Likes
My drivers are all up to date. PS CS5 doesn't have this problem on the same machine. I think my best bet is if Adobe were to fix the liquify filter. When a program fails on multiple OSs (Mac and Windows) and multiple video drivers, it is time to stop finger pointing and making customers jump thru hoops, and fix the code... I am a software architect and there are times when the issue is with one of the possible culprits, but when the software fails on many, the application needs to be corrected.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 842 Reply Likes
PS CS5 doesn't use the GPU for Liquify.
And if Photoshop is up to date, then the crashes we've seen in Liquify are due to bugs in video card drivers. In this case, there are multiple culprits - in certain video card drivers.
Photo of Tex Texin

Tex Texin

  • 3 Posts
  • 0 Reply Likes
Chris, even if true, then this should have been caught during internal testing and coded around so that the particular bugs are avoided. Surely you test with multiple environments and knew this at release. If not then it is a testing failure... Since my drivers are up to date, I don't have a solution.... I am not looking to argue, but I call a spade a spade. video drivers are always problematic. The solution is to avoid their weak spots. Asking people to upgrade drivers or turn off their GPU is poor solution.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 842 Reply Likes
Did you update your drivers from the GPU maker's website? And I see you have an old Intel 4 series GPU - which is kind of underpowered and doesn't exactly have the best drivers around anyway.

When we were doing testing, the drivers either did not have the problems (some came later), or in one case they had a bug and said it would be fixed before we shipped (and they did, but not everyone updated like they should).

And not all driver level bugs can be coded around. We try to work around what we can, but some basic functionality has to be assumed as working until it returns an error. And even things like asking the drivers capabilities can be problematic, because they don't always tell the truth, or change their capabilities with newer driver versions (again, sometimes not reporting them correctly).

And without updating your drivers, how do you expect to pick up all the bug fixes in the latest drivers?
And when certain drivers have bugs that are not yet fixed, or have been introduced recently - how do you expect customers to continue working? They either have to change versions (downgrade) or disable the GPU until the drivers are fixed.

That's not unreasonable, that's just the reality of video card drivers right now.

Yeah, I wish the GPU vendors put out stable drivers, got their capabilities reporting right, and didn't introduce new bugs in dot releases - but that isn't the case at this time.

I'm sorry you have a bad GPU and driver set -- but the reality is that if your driver isn't working correctly, it is the driver that needs to be updated.