Photoshop: CS6 Freezes when saving

  • 3
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I am running CS6 on an iMac / Mountain Lion and a MacBook Pro. When I try to save work on either machine, Photoshop will freeze. Sometimes at 91% saved,sometimes at 10%. Now, it will save at first , maybe once, maybe twice. But it will always eventually freeze. Force Quit will not even work. The machine has to be powered off. Please help.
Photo of richard rodriguez

richard rodriguez

  • 10 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 3
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Have you installed all the updates? You should be on 13.0.4 or 13.1.2.

Any chance that you are using a font management plugin?

Have you tried disabling all third party plugins?
Photo of richard rodriguez

richard rodriguez

  • 10 Posts
  • 0 Reply Likes
Thanks Chris - I am on 13.0.4. No font manager. I will try disabling the plugins.
BTW, when I run my old CS5 extended, no problems.
Photo of richard rodriguez

richard rodriguez

  • 10 Posts
  • 0 Reply Likes
Can I disable all plugins within PS?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 716 Reply Likes
You can disable all plugins in Photoshop at launch.

But it's much simpler to disable the third party plugins by changing the Plug-Ins folder name to start with ~
Photo of richard rodriguez

richard rodriguez

  • 10 Posts
  • 0 Reply Likes
This did not work.
Photo of richard rodriguez

richard rodriguez

  • 10 Posts
  • 0 Reply Likes
I mean, I was able to disable plugins, but PS still freezes at 91%.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14048 Posts
  • 1735 Reply Likes
If the entire computer if freezing and you need to cycle the power, that's usually a sign of something much more base failing (something at the OS or a hardware failure). Have you run disk utility to double check your drive integrity?
Photo of richard rodriguez

richard rodriguez

  • 10 Posts
  • 0 Reply Likes
No, I haven't yet. But both of my Macs are doing the exact same thing. And does not occur in CS5. Disk utility found no problems.
Photo of richard rodriguez

richard rodriguez

  • 10 Posts
  • 0 Reply Likes
No, I haven't yet. But both of my Macs are doing the exact same thing. And does not occur in CS5.
Photo of richard rodriguez

richard rodriguez

  • 10 Posts
  • 0 Reply Likes
Disk utility found no problems.
Photo of richard rodriguez

richard rodriguez

  • 10 Posts
  • 0 Reply Likes
So.... I'm stuck with CS6 that freezes. Thanks Adobe!
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 764 Reply Likes
Sorry, I'm out sick and haven't kept up with everything.
But I'm also out of ideas.

You are seeing something on your machine that other users are not seeing.
So there is something about your machine (or your documents, but that's less likely) that is different from most other users -- and I don't know what that is.

It could be a utility, a problem with the disk, etc.
But only you have your machine details to know what might be different about it.
Photo of richard rodriguez

richard rodriguez

  • 10 Posts
  • 0 Reply Likes
Thanks for getting back. A person on another forum asked me where the photo that I was working on existed. When he asked me that, a light finally went on. I was editing photos that are on my network drive. I started working on photos from the desktop and have not had the problem since.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 764 Reply Likes
Yeah, network volumes can be slow, depending a lot on the exact network configuration and load. Opening and saving locally is not only faster, but also much more reliable.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14048 Posts
  • 1735 Reply Likes
Hi Richard,

Try these steps to fix most issues: http://bit.ly/Troubleshoot_PS
Photo of Leann Marie

Leann Marie

  • 1 Post
  • 0 Reply Likes
Mine does that too. Except, its not just photoshop when I'm using my Maclaptop, its the whole mac too
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 764 Reply Likes
If it freezes for a few seconds, then resumes, that means that the OS is hanging, which could mean a problem with the OS or hardware. The most common causes would be something wrong with the harddrive, network problems with fileservers, or a bad USB local device.

If it freezes and doesn't recover, that definitely means a hardware problem.
Photo of Marianne Enghauser

Marianne Enghauser

  • 5 Posts
  • 0 Reply Likes
This happens to me occasionally. The file appears to save (sometimes it does save just fine and it happens later when saving again) but at the bottom of the file window it stays stuck at "Saving 0%'. If this happens to you duplicate the file within Ps and save as a copy... at least you wont loose your work. Only way to get out of it is to force quit Ps.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 764 Reply Likes
Have you installed all the CS6 updates? We fixed a bunch of bugs related to background saving.
Photo of Marianne Enghauser

Marianne Enghauser

  • 5 Posts
  • 0 Reply Likes
my updater hasnt given me a heads up and I havent manually checked lately but i will. Thanks
Photo of Willman Rodriguez

Willman Rodriguez

  • 1 Post
  • 0 Reply Likes
Oh come on, you don't have to be an adobe programmer to tell that cs6 save process is way slower than any previous release, just got here with the same issue but i see the blame is being thrown on the machines, how many gigs of ram, video and processors are needed to edit images? 'cause i render 3d models and it's not such a nightmare
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 716 Reply Likes
Almost anyone can tell you that it isn't slower - because it isn't any slower for millions of users.

It is a little slower saving in the background... if you are also busy doing something while it saves.
Without background save, it isn't slower at all.
Photo of Eric Bacus

Eric Bacus

  • 1 Post
  • 0 Reply Likes
For those of you who need a way to save your current project, simply select all (cmd-a on mac, ctrl-a on pc), then copy (cmd-c on mac, ctrl-c on pc). Then make a new document. The current resolution will be copied from your clipboard, and therefore will match your working document. Finally, go back to your original working file, select all your layers, and drag them to the new document. You'll need to nudge them into position, but you'll end up with an exact duplicate of your working file. Save this new file with a new name, and once that's done, force quit to stop Photoshop from trying (and failing) to save the original.