CS6 Extended on Mac 10.7.4: Keyboard fails when using clone stamp and/or healing brush.

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  • Updated 6 years ago
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I have Photoshop CS6 Extended on my MacBook Pro and I'm running Mac OS 10.7.4 (Lion), which is the latest public Mac operating system version release. I do have the full version of CS6, and it's not a trial.

When I use the clone stamp tool or the healing brush (not spot healing brush), the keyboard seems to fail every now. And what's peculiar about these keys is that they both use the alt/option key to sample the photo. If I get lucky, and I need to sample only one or two times, it might still work.

Sometimes it fails, but if I continue using the clone stamp/healing brush, it'll come back again, then it fails, and it keeps going on and on. But not all the keys fail, for all I know, just the letter and number keys will not respond. Function keys still work, control, alt/option, and command still works, as well as the backspace and escape key.

I took an external Das keyboard from my iMac, and I plugged it into the MBP and it works fine, but I don't like the fact that I have to use an external keyboard every time I try to Photoshop. The Apple wireless keyboard that came with the iMac works as well.

Summary: When I use the clone stamp and/or the healing brush tool on CS6 extended for Mac, the keyboard fails, and sometimes decides to come back. External keyboards still work.
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Matthew Lin

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Posted 6 years ago

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David, Official Rep

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Howdy Matthew,

I'm not sure exactly what the problem is, but my first guess is that you have some other application intercepting the keyboard commands. I recall a similar bug on another forum and that turned out to be another application stepping on PS events. Do you have ANY other app on your system that handles ANY sort of keyboard events? Do you get the problem reliably (sounds like yes)? Are you sure that there's no a problem with the physical keyboard of your MBP? Have you tested it in another app when it's misbehaving in PS?

Let me know and we can go from there, ok?
Thanks,
David
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Matthew Lin

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Hello David,

I'm sure there is nothing intercepting the keyboard commands, I did install an application where if you hold down the command key, it'll show a list of keyboard shortcuts you can use for the specific application you are in. But this problem has been happening before I even installed the program.

Yes I am getting the problem if I use the clone stamp/healing brush for more than 5 times, if I continue using it, sometimes the keyboard functionality comes back. I am sure that there is not a problem physically with my keyboard as it ONLY happens when I use the clone stamp/healing brush in Photoshop.

When the keyboard fails due to using the clone stamp/healing brush, the keyboard doesn't work system wide.
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David, Official Rep

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Yeah, that last part, where the keyboard fails system-wide, that leads me to think that there's something else going on. I've seen similar stuff before. Let me do some homework and get back to you. Would you be available for a screensharing session?
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Matthew Lin

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Yes sir, what program what you like to do it over? And this problem only occurs when I run photoshop.
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Matthew Lin

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Oh, I also need help with the quick selection tool, the problem just started occurring a few hours ago. When I try to select something with the quick select, it makes a selection, but when I let go, the selection disappears.
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Chris Cox

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Photoshop has no knowledge of internal or external keyboards -- it just receives events from the OS saying that a key was pressed (and can query to see if modifier keys are pressed).

So something beyond Photoshop is causing events from each keyboard to be handled differently. That could be an OS issue, a hardware issue, or a utility or other application that modifies keyboard events.
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Kevin Kwok

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I have the same problem. I hear a clicking sound right before the keyboard becomes unusable. I suspected it was a system problem so I went to System Preferences -> Universal Access -> Mouse & Trackpad and disabled "Press the Option key five times to turn Mouse Keys on or off" and the keyboard came back. The problem never occur again.
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David, Official Rep

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Howdy Kevin,

Yes, I did a connect session with Matthew and he heard a sound each time his keyboard quit working. I think there are multiple instances of this problem, but none of them involve Photoshop but rather the OS or pointing devices.

Thanks for the info, though, cuz I will share that with other users who might have this problem.

David