Photoshop: CS6 error when trying to save a file

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  • Updated 6 years ago
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CS6 Error when saving file:
I edit a tif file (DCSXXXX, downsize it and the do a File Save As and name the new file DSCXXXX LoRes and click OK. I immediately get the following error msg: Could not save as "C\...\DSCXXXX LoRes.jpg" because the file is already in use or was left open by another application.
Firstly, the file did not exist before trying to save it. Meanwhile when I open the destintaion folder, which is not on the C drive as show in the error msg, I notice that that there is a generic PS Icon (no thumbnail) with the name of the file I was trying to create / save. It shows 0 bytes and when I double click it, it opens as a bank canvas.
This happens not always but most of the time in CS6. I have an online friend who has just upgraded to CS6 and reports the exact same problem. Any thoughts would be appreciated.
Regards, Murray
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Murray Meitin

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Posted 6 years ago

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Ping, Employee

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What OS did you use? Did you save to a server or save to local disk?
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Murray Meitin

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Hi Ping. Thanks for your swift reply.
Win7 64bit. i7 CPU 3.4Ghz with 16GB DRAM and lots of hard drive space.
Saved to local drive. No server or ext drives connected to the machine.
Tks & best regards, Murray
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Jeffrey Combs

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I'm getting the following message when saving in Photoshop CS6 Extended:

"Could not save "G:\...\_0008_DSCF7826.RAF.tif" because the file is already in use or was left open by another application."

The issue NEVER occurs if Bridge CS6 is not running.

The problem occurs intermittently when saving individual files, and nearly every time I try to run a batch operation on multiple files when Bridge is running

Since a huge part of my work involves batch processing files, I spent some time trying to narrow down the cause. I did 10 Batch processing test runs on twelve 100MB files. My batch process used the "save and close" option in the Batch dialog. I think the issue involves Bridge because:

The issue DID NOT occur (in 10 test runs Batch processing twelve 100 MB images with the "Save and close" option checked):

If the Batch action was run through the Photoshop menu with Bridge turned off.
If the Batch action was run through the Photoshop menu with Bridge running & Bridge's Performance and Handling settings for Thumbnails set to "Do Not Process Files larger Than zero MB."

The issue ALWAYS occurs:

At some point when a Batch Action involving a "Save and Close" command is run through the Bridge Menu. My Batch processing generally involves 12 files. Usually, one or two files process, save and close properly before the error message appears.
I've reset the preferences for both Photoshop and Bridge several times with no results Is there something I can do to fix the problem? Is this a bug?

I'm running 64-Bit Windows 7 and 64-bit Photoshop CS6 Extended.
Any solution will be greatly appreciated.
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Murray Meitin

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Jeffrey, I have not heard back yet from Ping since I replied. However your input has been very helpful because now that I think about it, I am pretty sure that every time the problem occurred I think bridge was open. When I have a bit of time I will attemt to run some testing with it on and off and see if there is a correlation. Perhaps by that time Ping or one of his associates will have some additional insight t o offer us.
Regards, Murray
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Jeffrey Combs

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Hi, Murray,
I’m also hoping an Adobe associate arrives on the scene soon, because I discovered another problem that is probably related. I was trying to work around the file saving/batch processing issues associated with Bridge by working through Photoshop, but when I attempted to batch process files through Photoshop CS6's Automate>Batch dialog, the option to process files currently selected in Bridge was greyed out. No workaround there! The only available option was to browse to a folder to Batch process; all other options were greyed out. I think this may indicate that Photoshop and Bridge are not communicating with each other, which may explain the file-saving issues some of us are experiencing—Photoshop and Bridge may be simultaneously trying to perform operations on the same files instead of taking turns, because each is "unaware" of what the other is doing, hence the "Could not save "G:\...\_filename.tif" because the file is already in use or was left open by another application." error message. Since there are scripts that should enable Photoshop and Bridge to communicate with each other and other applications in the CS6 Suite (they’re found in the Bridge menu under Edit>Preferences>Startup Scripts), and since mine are enabled, my best guess is that these scripts may be inoperable, corrupted, or just buggy.

I guess I've put off reinstalling Photoshop CS6 long enough. Lets see if that helps.
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Chris Cox

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That is unrelated to this topic - please post a new topic, or find an existing topic that matches that problem.
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Jeffrey Combs

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Chris,
Since I'm not a technical expert as to the inner workings of Photoshop (although I am a Certified Adobe Photoshop Expert) I'll take your word for it that these issues aren't related. But I did explain in detail in my post why I believe the issues are related and it seemed like a good idea to have as much relevant information in the same place as possible for the Photoshop folks to review. But I'm also a newbie to posting, so I'll see if anyone else is having the same problem, or post it as a new topic, per your request. Thanks!
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Jeffrey Combs

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Chris, I just poked my head into some other forums and saw how some topics can veer wildly off-course if not kept on the straight and narrow. My apologies.
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Jeffrey Combs

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SOLVED!

My "Could not save "G:\...\_filename.tif" because the file is already in use or was left open by another application." error message has been fixed, thanks to a suggestion by a gentleman on another forum who noted:

"Some users experience constant re-caching with layered TIFF images. A workaround is turning off TIFF support in camera raw preferences."

In the Bridge menu, I went to Edit>Camera Raw Preferences>Tiff and Jpeg Handling and clicked the drop-down arrow next to the "Tiff" window and selected "Disable Tiff Support."

Since then, the "Could not save "G:\...\_filename.tif" because the file is already in use or was left open by another application." error message has not reappeared in at least 50 saves.

Since the poster had the same problem with jpegs, there is also a setting to "Disable jpeg support" in the same dialog. Perhaps this would help with that problem also.
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Jeffrey Combs

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Also, I might mention that I was online with an Adobe Tech Support person for over an hour, and among the solutions we tried was to (in Windows 7):
Close Photoshop CS6 and Bridge CS6, then click the Start button, typed %appdata% Open the Adobe Folder, rename the Adobe Photoshop CS6 folder “Adobe Photoshop CS6 Old,” and the Adobe Bridge CS6 folder “Adobe Bridge CS6 Old” to force Photoshop to recreate brand new and hopefully error free folders. This didn’t solve the issue, and I subsequently changed the “Old” folders back to their original file names and deleted the newly created Bridge and PS folders, and when I later disabled Tiff Support, the issue disappeared. I don’t know if renaming the folders was a factor in the solution at all, but I’m mentioning it here just in case it was.
Hope this helps.
Jeff
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b johnson

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Just like to add that the last suggestion worked for me as well. Deleted Bridge and PShop CS6 folders under AppData\Roaming\Adobe (W7 64Bit) and Batch function became available.

Thanks.
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joyce montilla

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heloo..I'm trying to save as jpeg my project in adobe photoshop cs6..but when i click the save as..nothing happens..what should i do??thank you..
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bobfox

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jpg is not one of the formats that is available to save to. This was not an issue with CS5. I am using Win 7 with 8GB RAM.
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Jeffrey Combs

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Hello,

In my experience, Photoshop is an extremely stable application, and when it behaves erratically, it us usually because its PREFERENCE file is corrupted, so the very first thing you want to try is to delete that file. When you do so, it will correct any erratic behavior 99.9% of the time, and photoshop will automatically create a grand spankin' new, uncorrupted file. Here's a link with instructions below
http://forums.adobe.com/thread/375776.
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Jeffrey Combs

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P.S.---
jpeg IS an available format to save to.
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Alex Ferrao

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That bridge solution seems counter productive if you use that application. What worked for me was the following:

Photoshop > Edit > Preferences > File Handling

In there uncheck the option to "Save in Background"
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Winston Joell

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Thank you for this suggestion. It immediately fixed the problem I was experiencing with CS6 on Windows 7 Professional. I'm a Dropbox user and I was beginning to think that syncing was the culprit, but disabling "Save in background" did the trick. Many thanks.