Photoshop CS6 doesn't interpret Lenovo thouch-screen pen properly

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  • Updated 3 years ago
  • (Edited)
I use a Lenovo Touch-screen (LEN L2461xwA) for Photoshop retouching etc., but since installation of CS6, i always just get the "hand-tool" whenever pointing with the touch-pen, while the mouse (still) gives me the proper "processing tool".
Using the "onone" plugins in CS6 however works quite allright - the touch-pen giving me the processing-tool I want.
In the CS5.5 version the touch pen also worked as it should - giving me the proper tool - and not just the "hand".
It seems to me that CS6 automatically assumes that a pen-input should be seen as a "navigation" (scrool/pan-) tool, and not a "processing tool" - please help me - as the thouch-pen is an important tool to me !!
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Niels Tollestrup

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Posted 6 years ago

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Chris Cox

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Usually in cases like this (well, so far *always*), it turns out that the tablet/touch vendor hacked their drivers for specific versions of Photoshop and need to update their drivers for the new version.

You probably want to contact Lenovo or the makers of the touch screen pen technology and see about updated drivers.
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Niels Tollestrup

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Hi Chris

Thanks for the very swift reply - however I don't think this is the problem - for the following reasons/observations:
1) The touchpen works PERFECTLY WELL as the PAINT tool in the present After Effects CS6 !!!!!!.
2) The touchpen works PERFECTLY WELL as the PAINT tool in MS "Paint" in my Win7 prof.
3) The touchpen works PERFECTLY WELL as the PAINT tool in an old version of CorelDraw (11) in the Win XP Mode window in Win7 prof
4) (As mentioned earlier - it also works PERFECTLY WELL in the Onone 6.1 plugins in my Photoshop CS6)
5) There has'nt been any new versions of the Lenovo driver since march 2010 (way before Photoshop CS5.5 - in which the pen was working OK) - so it doesn't seem to be "hacked" especially for that version.
It seems to me therefore, that the problem must lie inside the Photoshop CS6 interpretation of the touch-pen input, as the PAINT-tool imediatly switches to the hand as soon as soon as I let the touch-pen takes over moving - from the mouse!!
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Chris Cox

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And those are not evidence at all.
Again, we've seen similar things in the past, and it always came down to some version specific hack in the driver software.

The only way you could get a bug like that would be if you pressed the space bar, or the driver supplied an event saying that the spacebar was pressed.

Please contact the makers of your touch/pen driver for updates.
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Edgar Elliott

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Chris,

I am experiencing the same problem as Niels.

My Planar PXL2430MW monitor supports pen and touch -- and has no manufacturer drivers. It relies totally upon Microsoft drivers. I'm using Windows 7 64-bit.

Both touch drawing and stylus drawing work fine in Photoshop CS5.1 and MS Paint, but not in Photoshop CS6. In CS6, dragging with my finger or the stylus produces panning, rather than drawing. Stated differently, the hand cursor appears rather than the brush cursor.

Ed Elliott
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Chris Cox

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That means that the OS is interpreting the stylus as a touch event instead of a tablet event.

Again, this is 100% dependent on the tablet driver software. Photoshop is designed to work with tablets and touch devices, depending on which events it receives from the OS.
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Edgar Elliott

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If the OS is interpreting it as a touch event, why do Photoshop CS5.1 and MS Paint draw while Photoshop CS6 pans?
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Chris Cox

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You'll have to ask the makers of the driver software.
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Edgar Elliott

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Ignore my preceding query. I think I understand: although my PXL2430MW monitor recognizes stylus input and even though Windows' Tablet PC Settings indicates that the monitor has both Pen and Touch capabilities, the monitor is really only Touch capable (from the OS's perspective). And whereas CS5.1 incorrectly interprets touch input as pen input, CS6 correctly interprets touch input as touch input.
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Guilherme

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Having same problem with my Dell Inspiron One Touch with windows 7.
Any news about this problem?
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Chris Cox

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Again, contact the makers of your tablet device.

Photoshop supports tablet devices, but only if the drivers work correctly.
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Juan Pedro Bretti Mandarano

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Same here with a Dell Precision M3800.
The touch screen is working perfect on Lightroom 5.4, but not in Photoshop CS.
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Tomit Huynh

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I was looking for ways to use my touchscreen to draw with Photoshop and encountered the same problem. Thanks to Neils, I am now using with Photoshop 5 because its the only one that work as desired.

I disagree with those who said the problem solely lies with the touch screen driver. As Niels and other have tried to explained, some of Adobe applications interpreted the touch input as desired, some doesn't. This is an inconsistency in the way Adobe coded their application. Example from my own experience:

Computer: ASUS S500CA
OS: Windows 7
Touch Screen Driver: Microsoft's Generic Pen and Touch Driver

Photoshop CS2: When zoomed into a page, Brush became Panning Hand when using the touch screen. When zoomed out until scroll bar is disabled, Brush was able to paint

Photoshop CS5: When zoomed into a page, Brush tool painted as desired. When zoomed out until scroll bar is disabled, no difference.

Photoshop CS6: Same result as CS2

Same machine, operating system, touch screen driver, touch input, yet different result on different Photoshop versions. I suspected that Adobe was experimenting ways to tailor their application for touch screen devices as they became more popular. They didn't like their touch screen experiment so they revert back to earlier implementation. To give my analysis some credibility, I have a B.S in Computer Science.
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Juan Pedro Bretti Mandarano

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And what happens here?
http://mashable.com/2014/05/20/photos...
Ps CC+Surface.
Does the touchpad works?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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We're tapping into the new pen and touch API in Windows 8. So if you're on a touch/pen enabled device and have Windows 8, the experience will be much richer.
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Marian Whitcomb

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I have a Dell Inspiron 7348 and am crazed with the desire to create, NOT be a tech guru. I bought this lovely machine to be able to sketch and work with clients in the field. I find I can use Artrage perfectly with the included stylus, but I cannot do any on-image painting or writing in CS6. I really need help here, so if someone could tell me in single syllables, step-by-step how to fix this, I would be humbly, eternally grateful. I did go to Dell and update all drivers to no avail.
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Chris Cox

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Photoshop CS6 will require the tablet driver to work with WinTab (an older tablet API). You need to check with the tablet maker to get updated drivers.

With Photoshop CC 2014 and Windows 8.1, the driver only needs the Windows Ink APIs (we worked with MS to get fixes to those APIs into Win 8).