Photoshop CS6: Epson Photo 1400 printer won't work in MacOS 10.9 (driver bug)

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  • Updated 4 years ago
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Photoshop CS6 stopped recognizing printer Epson Stylus Photo 1400: "error opening printer". Am using OSX Maverick, with latest Adobe and Epson updates. Printer connected, selected, and prints in Preview and all other apps.

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Wen-ti Tsen

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Posted 4 years ago

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Chris Cox

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That means that the printer driver has a bug and is returning errors when it should not.

Epson has updated some of their drivers to fix bugs in MacOS 10.9 - make sure you check the drivers on Epson's website.

Sometimes resetting Photoshop's preferences can help - by removing the last used printer settings (because sometimes the drivers can't read their own old settings correctly, believe it or not).
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Wen-ti Tsen

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Thanks - but it's not working. I have installed the latest Epson SP 1400 driver several times, as well re-installing the Apple OS Maverick, and the latest Photoshop CS6 from Adobe website (the purchased package CS6 DVD no longer installs). The Epson printer is installed in: Users/My Name/Library. The printer is selected as the default printer in Apple System Preferences, and works fine with all other applications and files.

In Photoshop, I'm unable to find any printer-choice settings in Preferences: Photoshop/Preferences, pull-down with "General", "Interface", "File Handling", etc. Is it located within one of these? The missing link seems to be a Photoshop plugin for printing that might have been lost, or misplaced, when Maverick is installed. Is there such a thing, and can its correct location be found, or a new one be re-installed?
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Chris Cox

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The printer choice is an OS setting, not a Photoshop preference.

There is no Photoshop plugin for printing - there is nothing else to install. Printing is part of the application - but your printer driver is returning errors for some reason.

Did you try resetting Photoshop's preferences to get rid of the last used printer settings? (that is a separate step from reinstalling)

And have you talked to Epson about why their driver is not working on MacOS 10.9?
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Wen-ti Tsen

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As stated in previous posts, all the steps you offered have already been tried.

I have contacted Epson: its new updates are posted through Apple Software Updates, and its latest driver works well in OS 10.9 with all the applications, except Photoshop. I have also had a chat with Apple, and they feel since Maverick printing works with other apps - the problem lies with Photoshop. I have, just now, installed the latest CS6 5.0.2 update, but the same Photoshop lack of printer recognition persists - same error message as in the original post above.

I do not understand: "Did you try resetting Photoshop's preferences to get rid of the last used printer settings?" Under what heading in Photoshop preferences is the "last used printer setting?"

I can save Photoshop documents in JPEG, and successfully print them out in Preview, with all the Epson color management controls available. The files can also be saved in CS2, on a connected older Powerbook G4, and printed out using the same printer. But neither are satisfactory solutions.

Unless you have another suggestion, I may try re-insalling an earlier version of OSX and see if that would re-activate the Photoshop printing process. Thanks for the help.
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Chris Cox

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I'm sorry that you spoke to someone poorly informed at Apple. They seem to have ignored the information you already presented which points to the printer driver as the problem.

You would have to resets ALL of Photoshop's preferences to get rid of the last used printer information - it is not a user visible setting in the preferences dialog.

But the error message is telling you about a problem in the driver. You really need to work with Epson to figure out why their driver is not working on MacOS 10.9.
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Wen-ti Tsen

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Dear Mr. Cox, as I said several times, the Epson printer driver works very well with Mac OS 10.9 in ALL applications except Photoshop. Apple and Epson were both helpful in their responses and try to address the issues satisfactorily as I presented to them.

In your last post, you repeated the same suggestion to "reset all Photoshop preferences to rid of printer information", but still without responding to my inquiry as how that can be done, except now, you have revealed that it is not an user-applicable step - seems to be a non-starter offer of a solution.

But as the latest CS6 13.0.6 Update shows, some good souls at Adobe are tackling some of the interface problems with Apple OS Maverick, maybe a subsequent update will provide an actual solution. Thanks.
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Chris Cox

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Again, that means nothing. Most other applications don't use the same color managed print path as Photoshop, and can use different code paths in the printer driver.

Apple and Epson both failed to listen to the details of your problem and told you something that simply was not true. But your printer driver has an obvious bug in it - otherwise Photoshop wouldn't be telling you that your printer driver has a problem. You might be able to avoid the driver bug by getting rid of the last used settings, but only Epson is going to be able to actually fix the driver bug in Epson's printer driver code.

As for how to reset Photoshop preferences:
https://www.google.com/search?client=...