Photoshop CS6: can't open some files in older versions of Photoshop

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  • Updated 4 years ago
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Is CS6 not backwards compatible? Because I am a student and have created documents in CS6 trial that do not open on my CS5 at home or at school...... this is not good :/

PS - this website ROYALLY sucks. Way to go adobe. Getting better just like ur products. Someone just hang me now. (MAJOR issues with login-sign-up)
..............20 mins and 5 page refreshes later............this website is soooooo buggy...I can't even post now....what is it coded with?
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jt

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  • reeeeallly frustrated right now!

Posted 4 years ago

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Chris Cox

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PSD files are backward compatible to Photoshop 3.0 (barring things that older programs just can't do like 16 and 32 bit layers).

What are you referring to, specifically?
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jt

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humm....I'm really not sure why I am having this problem then. All I know is I had used two different CS6 trials and when I tried to open any of the .psd files I created with those, in 2 different CS5 programs (one installed on a home Machine and one on a school machine - both macs), CS5 said it couldn't read/open it. Both Mac's, and I believe both 64bit lion OSX.
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Chris Cox

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What error message did you get in CS5?

We haven't heard of any such backward compatibility problems.
Is there any chance you just saved the files with the wrong extension?
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jt

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humm no I doubt it. Apparently I am having a bunch of troubles with the CS6 trial. I will probably just uninstall it and maybe wait till the next big release. Thx.
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Chris Cox

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You're really giving up on CS6, for what sounds like simple user error?
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jt

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no I have had numerous, too many to count errors and people in the industry already using it telling me to wait.
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jt

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...as in they already shelled out the bux for it and didn't think they got anything grand. And well I have to agree after trying the trial. I think then yes I'd rather wait. Seems this one was put out too fast and needs the next version to work out all the bugs. Anyways, thats my $.02...thx for ur help. I'll be fine with CS5.1/5 for now ...using the trial I havnt seen that many if any changes or upgraded features I have needed from it so far yet...but ty....
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David, Official Rep

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Hi JT,

A couple of questions:

First, was the CS6 trial actually a beta version?

Second, what sort of features are you having trouble with?

Finally, what was the exact error message?

We need this kind of data to track down what's really going on.

Thanks,
David
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Alex T

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I have a similar problem. I use Photoshop 6.0 on a regular basis. I use art files from people with all sorts of newer Photoshop versions. I have a current job where I can not open the files made from Photoshop CS6. This is the error message I keep getting: http://i48.tinypic.com/v7t63a.jpg

I can't open the files in any version- PSD, TIFF, or PSD!
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Chris Cox

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Photoshop 6 is pretty old. There are many things it can't handle, though in our testing it's handled everything well (mostly by dropping the layer contents it doesn't know about).
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Alex T

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Yeah, but it seems to be a decent mid-point between artists who have even older Photoshop versions and those who have newer ones. Until this point I haven't had any problems getting any artwork nor has anyone had any problems with art files they get from me.

So how do we figure out what exactly wrong with the files coming from this particular artist? I have a copy of CS5 Portable and could open the files in that. I've tried saving the files myself making sure there are no layers, but nothing seems to work.
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Chris Cox

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We don't sell anything called "CS5 Portable". Are you referring to a pirated version (which usually comes with malware)?
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Alex T

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It's some version that an editor I work with uses. I thought that was what he called it, but maybe I got the name wrong. I hope it's not pirated or comes with malware. Whatever the case, I would like to continue using my version to continue moving forward.

So no ideas on why this is happening or how to resolve it?
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Chris Cox

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The "portable" version is pirated and frequently loaded with malware.
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jt

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humm, thx for your post Alex. But that seems like a little different of a problem ...I am thinking? The error I got never mentioned anything about RAM, and I looking back now I really wish I would have saved the error message like you did. Since that original problem, I had come to the conclusion it was a MAC thing because I had actually uploaded some of my files from home to the cloud then downloaded them to another MAC at school and it seemed my MAC was for some reason associating all my .ai files with postscript, so with that issue and the photoshop/inDesign issues and photoshop cs5/cs6 issues I was having...I just assumed it might have been something similar. But who knows. I have since removed cs6 so I can no longer go back and troubleshoot...but all I do know is at one point (though they were different files) I was able to get on different occasions cs6 photoshop docs to open with cs5 photoshop ...sometimes without any errors and at other times it would open but first a dialog would pop up explaining something about the document contained unrecognized information in it and photoshop cs5 (doc created in created in cs6) would suggest me to flatten it to preserve it for opening correctly....and stated if i didnt flatten it but keep editing ability/layers...that the document may not appear as intended. Never the less, flattening was out of the question and render it useless to me anyway I needed to be able to edit it and so I always chose keep layers anyways, and it seemed to open correctly...at least as I could notice....but weird. IDK...and I still have no idea why or what would make mycs6 inDesign documents not open in cs5 InDesign...I had the same problem there. That I never did find a fix for...so like I said I have since just stuck with my cs5....

Good luck with your problem, hope Adobe can help you figure it out. There is nothing more frightening than needing a document and something like this happens. I wonder since it is mentioning RAM, if maybe there is some 3d stuff in there, or it could just be a very large document...created on a diff machine that your computer at work cannot handle? Before I upgraded my RAM to 8gb....I would try to do some 3d work with 4 gb and photoshop would always stop in the middle of the operation saying it could not complete the operation do to insufficient RAM.
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Chris Cox

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Not a MAC thing (Media Access Code, or did you mean MacOS/ Macintosh?).

The files are the same across platforms.

CS5 InDesign does have more than a few file format compatibility bugs. Make sure you picked up all the updates for InDesign.
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jt

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I meant macintosh
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Alex T

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My pleasure- thanks for posting this topic in the first place!

I doubt there is 3d stuff in there. They are large documents, but I have handled larger files before and after these files- it is only these particular files from this particular artist my Photoshop can not seem to open (Windows Photo Gallery can open them, but I can not letter these pages in that program!).

I tried to alter the RAM available to Photoshop by dragging the slider in Performance preferences, but that made Photoshop itself unworkable and I had to change things back. @_@