CS6 crashes with display driver message

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  • Updated 4 years ago
Upgraded to CS6. Crashes constantly. Message" Display driver stopped responding and has recovered". Meanwhile CS6 has crashed and all work is lost.
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Alan Hinde

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Posted 6 years ago

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Chris Cox

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OK, something is very, very wrong with your video card driver.
Photoshop tries to catch driver errors like that and disable the driver if it crashes - but somehow isn't in your case.

What OS version are you using?
What video card / GPU model?
What driver version?
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Emily Mills

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Windows 7 on Dell computer. I don't know the answer to other questions.
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Chris Cox

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Again, it means that something is very buggy with your video card driver.

First, install all the Photoshop updates.

Then you need to figure out what brand and model of GPU you have on your machine (look in Photoshop Help -> System Info ).
Then go to the GPU maker's website and update the driver software -- that solves most GPU driver bugs.

If you continue to have problems, then we'll need to get more details.
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Lucy Nogales

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Hello, I am having a similar problem.

I am using Photoshop CS6 as part of Design Standard CS6 on Windows 8.1

I open Photoshop and get the error message of "Display Driver stopped responding and has recovered: Display driver Intel HDGraphics Drivers for Windows 8(R) stopped responding and has successfully recovered.

After it says this, the "hourglass" logo comes up and photoshop "Stops responding" The only way I can get it to close is by opening Task Manager and quitting the program that way.

Since I cannot get photoshop to open, how can I see what the specifics are of the GPU (Its Intel) since I cannot go to (Photoshop Help > System Info)

How can I install the updates or know if my software is up to date without opening Photoshop? I had done an update recently.

Thank you.
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Chris Cox

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You don't need to open Photoshop to update your video card drivers.
Go to Intel's website, and get the latest driver for your GPU.