CS6 crashes whole mac on saving

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  • Updated 6 years ago
Hi

Just installed photoshop CS6 on a brand new iMac and whenever I go to save a file it crashes. If I force quit photoshop the whole mac freezes and I have to restart the mac using the power button. I've uninstalled and then re-installed photoshop but still the same thing. I really need this sorting fast.
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Darren Moseley

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Posted 6 years ago

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Chris Cox

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If it crashed, there would be nothing to force quit. (and you would get a crash report that might tell us what is going on)

Are you talking about Photoshop freezing/hanging?

And if the whole machine hangs, then there is something wrong at an OS or hardware level. (applications cannot hang, shutdown, or reboot the system like that)
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Darren Moseley

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so you're saying that the problem is a brand new mac and not your software?
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Chris Cox

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Without more details, I don't know for sure.

But a whole machine freeze can only be caused by a problem in the OS, low level drivers, or hardware.

A freeze while saving can be caused often by OS bugs, low level drivers, or bad hardware (usually the disk).