Bridge: CS6 not reading Metadata; Loupe not working

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
CS6 Bridge is no longer recognizing the metadata attached to my Canon CR2 files. It does not show ratings, shutter speed, lens used or any of that data. At the same time the loupe has quit working properly in Preview, it simply produces another image at the same resolution as the preview.
Do I need to reinstall Photoshop? This is on a Macbook Pro with retina display. This is happening with files that it was working properly with yesterday, as well as with new files. I have rebooted several times.
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Ken Wade

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Posted 5 years ago

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Paul Riggott

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It might be best to try the options outlined here...
http://helpx.adobe.com/bridge/kb/trou...
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Ken Wade

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I reset preferences, standard work spaces, and purged the thumbnail cache as indicated. This seemed the only part of the instructions relevant to my problem since I am not experiencing slow down or crashes.

This did not solve the problem. Bridge is not recognizing metadata in CR2 files from Canon, and now it is not recognizing it in DNG files created by Camera Raw.

The loupe does not magnify properly on CR2 or DNG files.

Bridge does read metadata on JPG files and PSD files, and the loupe magnifies properly on these as well.

I applied updates to Photoshop several days ago, but the problem began happening days AFTER the updates so it doesn't seem to be related to updates.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I wonder if permissions problem has surfaced. Does the problem persist you create a new Admin account and run Bridge using the new Admin user? Or in safe mode? Directions:

http://bit.ly/Troubleshoot_PS
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Ken Wade

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Jeffrey, following the instructions at the link you supplied I tried booting in safe mode. That did not solve the problem. Still no metadata on CR2 or DNG files.

I created a new administrator account, but under the new account I could not see Bridge. I can't seem to open Bridge under the new account (it does not show up as a program even with Spotlight). I was able to open Photoshop using Spotlight, then I tried to open Bridge by using Mini Bridge, but Bridge would not open.

I have taken several of the RAW files to another computer with Photoshop and the metadata shows up just fine in Bridge there.
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Ken Wade

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OK, my son the geek tried helping me, things only went from bad to worse in Bridge, so I reinstalled Photoshop on the computer, then started Bridge with command-option-shift to clear everything out (I had tried that before the reinstall, but it did not help). The reinstalled Bridge program seems to be working ok now, showing metadata. Hope I don't have to reinstall constantly to keep it working!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ok. Let us know if you hit it again.
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Zach Allen

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I have the same problem on my Windows 8.1 computer and cannot figure out how to get bridge to see me as Administrator. There is only one user on this computer, me, and I have Administrator status.