Photoshop: CS6 64-bit Photoshop.exe started crashing-no additional files mentioned in event log-no other issues on computer period

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  • Updated 5 years ago
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hi, i have 2-3 users having Photoshop crash a few times a day and losing their work. they have CS6 and use Photoshop 64-bit and have been fine for a few months. nothing else changed on their system. eventvwr shown nothing else but Photoshop.exe crash, any thoughts? thank you! where can i get a crash reporter for Windows?
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Yehuda Abadi

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Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hmm. If it was working and now isn't working, that indicates something has changed on the system. Did you add any fonts? Plug-ins? Install an OS update? Install any new software on the system? (System cleaners, anti-virus, system utilities/haxies)

I'd start here: Try these steps to fix most issues: http://bit.ly/Troubleshoot_PS
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Yehuda Abadi

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no updates or changes to the computers that we know of. i also after the fact updated photoshop and did not help. any ideas? thx