PHOTOSHOP - CS6 will not allow me to save custom shapes created with the Pen tool. It keeps returning an error "Could not complete your request because

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  • Updated 2 years ago
  • (Edited)
CS6 will not allow me to save custom shapes created with the Pen tool. It keeps returning an error "Could not complete your request because of a program error". How do I overcome this problem?
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Laszlo Abonyi

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Posted 2 years ago

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Chris Cox

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First, make sure you have all the CS6 updates installed. What you are describing sounds like a bug from the original release that was fixed in an update.
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Laszlo Abonyi

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Thanks Chris, I'll try that today. Will post the outcome on here.
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Laszlo Abonyi

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Although the program required an update, unfortunately it still returns the same error message when creating custom shapes...When I select "define custom shape" it returns the system error message...should I maybe unistall and re-install the new version? I'm losing my mind....
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Laszlo Abonyi

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The folders I can see from my end are:
AMT
CIT
Congfigurations
Legal
Locales
OBL Res
Plug-ins
Presets
Required
Resources
Followed by a series of .dll files
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Chris Cox

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That isn't the Photoshop preferences folder. You need to look in your Photoshop preferences folder.
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Laszlo Abonyi

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2015:08:03 09:02:24 : tracked key 0000000000000270 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:08:03 09:02:24 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:08:03 09:02:24 : tracked key 0000000000000138 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
2015:08:03 09:02:24 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:08:03 09:02:24 : tracked key 0000000000000268 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:08:03 09:02:24 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:08:04 11:32:09 : tracked key 00000000000076B0 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:08:04 11:32:09 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:08:04 11:32:09 : tracked key 00000000000058D8 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
2015:08:04 11:32:09 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:08:04 11:32:09 : tracked key 00000000000076A8 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:08:04 11:32:09 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:08:04 13:31:25 : tracked key 0000000000000EF0 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
2015:08:04 13:31:25 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:08:04 13:31:25 : tracked key 0000000000001198 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:08:04 13:31:25 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:08:04 13:31:25 : tracked key 00000000000011A0 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:08:04 13:31:25 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:09:04 17:55:19 : tracked key 00000000000004D8 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:09:04 17:55:19 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:09:04 17:55:19 : tracked key 0000000000000340 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
2015:09:04 17:55:19 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:09:04 17:55:19 : tracked key 00000000000004D0 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:09:04 17:55:19 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:09:07 11:48:44 : tracked key 0000000000000110 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
2015:09:07 11:48:44 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:09:07 11:48:44 : tracked key 0000000000000228 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:09:07 11:48:44 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:09:07 11:48:44 : tracked key 0000000000000230 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:09:07 11:48:44 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:09:07 11:57:51 : tracked key 00000000000002B0 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:09:07 11:57:51 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:09:07 11:57:51 : tracked key 0000000000000138 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
2015:09:07 11:57:51 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:09:07 11:57:51 : tracked key 00000000000002A8 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:09:07 11:57:51 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:09:17 11:52:16 : tracked key 0000000000000530 of type struct _ADsc * __ptr64 not found : 1 : REQUIRE failed
2015:09:17 11:52:16 : e:\ps15\ps_15_win_x64_daily_retail\20150529.r.88\photoshop\main\photoshop\interfaces\UTrackResourceImp.h : 137 : REQUIRE failed
2015:09:17 11:52:16 : tracked key 0000000000000358 of type struct _ARef * __ptr64 not found : 1 : REQUIRE failed
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Chris Cox

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Those are all caused by a automation plugin or extension panel with bugs, not by the pen tool.
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Chris Cox

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I wonder if you have an automation plugin or extension panel causing the problem...
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Laszlo Abonyi

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Thanks for looking into it...I will raise with my IT department once work resumes, I still can't seem to use the pen tool...