Photoshop CS6: Crashing when closing files on macOS Sierra (10.12)

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  • Updated 1 year ago
  • (Edited)
since transferring to a brand new mac, and running Sierra, now Photoshop closes everytime i close an image and whenever i hit F to go full screen. a huge problem for me as i use photoshop all day, everyday for work. if anyone can help i'd  appreciate it.
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peter mckinstry

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Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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My guess is your are running an un-patched version of CS6. The latest version of CS6 for Mac is 13.0.6:

https://helpx.adobe.com/photoshop/kb/legacy-version-updates.html

Install the 13.0.6 update from here: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=5676&fileID=5700
(Edited)
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peter mckinstry

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thanks Jeffrey, but having downloaded the update this doesn't seem to have helped
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Roland Verdan Ambas

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dude i have the same problem
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Geoffrey Gerard Scott

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Dear Jeffrey,
I am profoundly deaf and artist.
I have forget to my picture old photo shop over 10 years to lost my password.
Last April I felt my email problem with Dodo.com.au for junks and blocks or stolen. I have to other email new gmail better. 
Thank you
Geoffrey Scott
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peter mckinstry

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Process:               Adobe Photoshop CS6 [537]

Path:                  /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

Identifier:            com.adobe.Photoshop

Version:               13.0.0 (20120315.r.428)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Photoshop CS6 [537]

User ID:               501


Date/Time:             2016-10-24 08:02:56.470 +0100

OS Version:            Mac OS X 10.12 (16A323)

Report Version:        12

Anonymous UUID:        4E9D1570-2B4B-9E37-1C6F-02497F8C3BFB



Time Awake Since Boot: 380 seconds


System Integrity Protection: enabled


Crashed Thread:        0  Dispatch queue: com.apple.main-thread


Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000020

Exception Note:        EXC_CORPSE_NOTIFY


Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [0]

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It doesn't look like the patch was installed correctly. The crash still says 13.0.0 and not 13.0.6.
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Jahn Fjr

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May be, try to:
1. enable or disable hardware acceleration in Photoshop prefs
2. kill Photoshop preferences from ~/Library/Preferences