Photoshop CS6: Flickering, blacking out after Windows 10 upgrade

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  • Updated 3 years ago
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Photoshop CS6 13.0 not working since upgrade to Windows 10. Have flickering, blackouts, and weird crops, etc. Have done lots of research and this version is supposed to be compatible.................
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Sammi

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Posted 3 years ago

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Chris Cox

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You are describing a problem with your video card driver.
Update your video card driver from the GPU maker's website. If you cannot update the driver for some reason, then disable GPU drawing in Photoshop until you can update your video card driver.

Also, make sure you have installed all the updates for Photoshop CS6.
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David, Official Rep

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Howdy Sammi,

There have been reports of video driver issues on Win10 which cause problems for PS CS6.  As Chris said, you should make sure they're up-to-date or your should disable GPU (found under Preferences > Performance).

Also, check out this blog from our head of customer outreach: https://blogs.adobe.com/crawlspace/2015/07/photoshop-and-lightroom-compatibility-with-windows-10.htm...

Hope that helps,
Thanks,
David
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Sana Farooq

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My photoshop is doing the same thing. I have a basic laptop with no graphic card but it has worked perfectly with windows 7 but its giving me problems with windows 10. I have turned off the GPU but the problem persists
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Chris Cox

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You still have a GPU in the system, and still need to update the driver for it.
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Linda Whitehouse

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I just updated every driver in my computer and Photoshop cs6 still blinks and blacks out. I can't get anything done on it and it's driving me crazy. It worked fine on Windows 7. Is Photoshop going to create a "fix" for this problem?
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Chris Cox

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No, Photoshop cannot fix your video card driver.

Did you update your video card drivers from the GPU maker's websites?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...

If doing both of those doesn't help, select Edit>Preferences>Performance... and click [Advanced Settings...]. Set the Drawing Mode to "Basic" and restart Photoshop.
http://helpx.adobe.com/photoshop/kb/i...

If doing both of those doesn't help, select Edit>Preferences>Performance... and uncheck “Use Graphics Processor" and restart Photoshop.
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Linda Whitehouse

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Thank you! When I went to the driver's website to download a driver update, I received a message from "DriverUpdate" telling me that they could fix all of my drivers for a fee. I decided to hook up with them and all my problems would be resolved. After spending hours getting driver updates, I tried Photoshop again and same result. It was still having issues. I tried your other suggestions above, and still no luck. I then went back to the manufacturer's website and manually downloaded the driver and the problem was resolved.
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Chris Cox

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Sounds like you landed on a scam site first. You need to make sure your antivirus software is up to date (because some of those sites install malware), and remove any programs the scam site installed.

Always go directly to the GPU maker's website.
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CLEMILSON ROBERTO CORREIA

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I got the same problems when I updated to the latest Windows 10 version. No options listed by Jeffrey Tranberry worked.

But, I just upgraded my Photoshop to with the latest Creative Cloud version and guess what! Adobe fixed it!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...