Bridge CS6: Slowdown issues

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  • Updated 2 years ago
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I originally had CS3 and upgraded to CS6. I have been using it every week with no issues. Yesterday I opened Photoshop and when I got to open Bridge it was very slow. Also all my folders didn't appear that usually did. I shut it down and reopened it again, then after about 3 minutes  the folder I had had open last time I used it finally appeared. But when I tried to use any button or dropdowns basically nothing happened, the buttons didn't work.

After repeated efforts the whole screen went sort of light grey, and at the same time I got a message saying not responding.

I did the usual cache purge that usually fixes errors, but that didn't help.

Not to jump the gun, but If I have to do a reinstall, how do I go about doing it, since I'm going at this from an upgrade standpoint? Do I have to reinstall CS3 again, then do the CS6 upgrade? Do I lose everything in the process as far as all my plugins?

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Bruce MacPhail

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Posted 2 years ago

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Todd Shaner, Champion

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It sound like the Bridge Preferences file may have been corrupted during the upgrade process. Please try the suggestions at the below link.
https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html
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Bruce MacPhail

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I did do the Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and then click OK. That has been done already
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version are you running on?

Is everything up to date? (select Help > Updates... to install the latest updates for Bridge and Photoshop)

Uninstall instructions if updating doesn't solve your problem: https://helpx.adobe.com/creative-suite/kb/uninstall-creative-suite-cs5-cs5.html
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Bruce MacPhail

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Thing is I've been running the CS3 to CS6 upgrade for a few years now with no problems whatsoever. I'l have to check updates and see If there are any.
 Strange thing Photoshop itself runs terrific, but its when I go into Bridge that everything slows down.
BTW I'm running windows 7 64 bit.
(Edited)
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Todd Shaner, Champion

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There are a total of 12 Bridge trouble shooting steps at the link provided. If none of them resolves the issue you can try a full uninstall and reinstall. You'll need the serial numbers for both the CS3 full-version and CS6 upgrade-version apps or suite and can reinstall the CS6 apps directly. You will be prompted for the previous full-version serial number(s) and upgrade serial number(s). You can use the original CS6 upgrade disks or download them below. You'll also need to check and install all updates.

https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
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Bruce MacPhail

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Does this happen to Photoshop all of a sudden? I just find it strange it was working and the next day this happens. Is there anything in the settings I could check that might cause this to happen ?
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Todd Shaner, Champion

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If it happened "all of a sudden" it could be caused by an OS update such as Windows 10 Anniversary or Creator or OS X update/upgrade.
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Bruce MacPhail

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Actually using Windows 7. Went thru the updates and the rest of the list and still the slowdowns exist. So its looking like a reinstall at this point, and still no reason why it all happened in the first place.
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Bruce MacPhail

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Last night I uninstalled Photoshop and reinstalled it again, and updated it, yet I still have the same problem. Heres the really strange part, I still have CS3 still installed on my PC, and everything in it works great. So How can one version of Photoshop work fine and the other doesn't?
 The other thing is in CS6 actual phtoshop itself seems to work fine everything is lightening quick. I turn Bridge on and even the dropdowns and buttons don't work, at least not immediatly. You hit any dropdown button and I can see it actuate, but then theres at least a minute before anything actually happens.
 Heres something else thats very strange. I only have about 6 folders  and I opened each one and let it build criteria. Then I shut it down and reopened it, and for about a minute nothing happens, and I see the message building criteria...again. I purged cache yet again, with still no improvement.
 What else can I try to do to fix this ?
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Todd Shaner, Champion

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Are you actually using both CS3 and CS6 applications? Most professionals keep the prior version available until they are satisfied the newer version is working properly with no bugs or issues. Then they uninstall the previous version.

Best suggestion I can give you is to uninstall ALL CS3 and CS6 apps and run the CC Cleaner tool also used with CS3-6 apps. Then re-install just the CS6 apps.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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Bruce MacPhail

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Right now CS6 is almost unusable, so I might actually have to go back to CS3. Theres something just wrong with Bridge, and the buttons not working just doesn't make sense, especially since the Photoshop buttons work fine.
 Its If Bridge is trying to do something but can't for some reason. I wish someone who knew more about it than I could actually look at the installation itself, they would probably know right off the bat.
 Its hard trying to figure it out  any other way. Its just frustrating especially since it was working so well just last weekend. If there was a way of working around Bridge at this point I would, because fixing it just isn't working.
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Todd Shaner, Champion

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If you do a search in the Bridge forum there are many posts with a similar issue (slow):

https://forums.adobe.com/search.jspa?q=slow*&facet=content&place=%2Fplaces%2F1414423

You can try uninstalling just CS6 Bridge and running the Adobe CC Cleaner on just that one app. Then reinstall CS6 Bridge using the latest download: http://supportdownloads.adobe.com/detail.jsp?ftpID=5502
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Bruce MacPhail

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I'm using CS6 but its an installed version not using the cloud or subscription, and I thought CS6 was pretty much a complete package. I didn't see that when I did the uninstall, one for Photoshop and bridge.
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Todd Shaner, Champion

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Understood and it does get confusing. You didn't mention what CS6 apps or suite you use (just PS?). They are standalone, but can also be managed by and run alongside the CC apps. I was using CS6 Design Standard Suite previously, moved to the CC program, and then later uninstalled all CS6 apps. It's been a long time since I did an actual CS Suite product install. The Adobe CC Cleaner app can be used with both CS3-6 and CC apps. You can also reinstall using the original CS6 DVD or download you purchased, and then install the updates. There are usually some 'Extras' and other things on the complete install media or download. The "complete installer" for the specific CS6 product you purchased is available at the link I provided (see below). That should contain PS, Bridge, and any "extras" (fonts, etc.) in the original product. It is the latest version so no updates should be required making it a "cleaner" install process.

https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
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Bruce MacPhail

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Thank you very much for all your help and responses, I appreciate the help. Ive been checking the Adobe forums and theres one cure that I'm not sure is true or not, something to the effect of running Photoshop in Vista mode which appears to fix the problem. Its here:
https://forums.adobe.com/thread/1130349
Sounds like a weird fix to me, but they also mention cleaning up a favorites folder and not starting with the Folder option.
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Todd Shaner, Champion

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You can certainly try running in Vista compatibility mode. It shouldn't hurt anything and can be easily undone. I am also on Windows SP1 64bit and never had any issues with Bridge CS6. In fact I used Bridge CS6 with both the CS6 and CC apps with no issues and only recently uninstalled it and started using Bridge CC 2017.
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Bruce MacPhail

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I made a shortcut from the within my Adobe/Adobe Photoshop folder and placed it on the desktop. I tried it, and for some strange reason it works. It loads up slightly slower than when in Windows 7, but bridge actually works now. I wish I had known this before uninstalling it, but at least it works. but I still wish I knew why it doesn't work in Win7.
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Todd Shaner, Champion

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It may be due to both the CS3 and CS6 versions being installed. The system requirements for CS3 list only Windows XP and Vista, but no 7:

https://helpx.adobe.com/creative-suite/kb/system-requirements-design-standard.html#main_CS3_Design_Standard_system_requirements
(Edited)