CS5 suddenly crashing on startup with access violation (Win7)

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  • Updated 6 years ago
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Photoshop CS5 crashes on startup. I am running Windows 7 with Photoshop CS5. No changes have been made to my computer recently except the usual Adobe and Windows Updates that go out. About a week ago this was working perfectly fine, I tried to launch CS5 today and it crashes as soon as the UI becomes visible (after the splash screen). I can provide a crash dump if a developer wants to look at it, I don' thave any Adobe symbols so the callstack is mostly meaningless to me.
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Ryan Molden

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Posted 6 years ago

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Chris Cox

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You can try resetting preferences.
If that doesn't work, then most likely it is something that changed on your system (most likely a driver).

And if the dump is small, you can post it here.
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Ryan Molden

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I tried resetting preferences, no luck. I assume something changed as software doesn't just break in my experience :) What changed is unknown/unknowable to me. I don't see any driver updates, the driver is from Intel and it is dated 2009. There are regularly Adobe (though mostly Acrobat related) and Windows updates streaming in, I suppose I could try uninstalling them one at a time to see if one of them is the culprit, but that will take a bit of time I don't have at the moment. The dump, would be a full heap dump and thus likely run into the 600-700 meg territory, so I doubt posting it here would fly :)
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Ryan Molden

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On a lark I decided to click the Update Driver button in Device Manager, it looked for awhile and then installed a newer driver, still from 2009 but from a later month, after that I had to restart the laptop. After those two things it seems to no longer be crashing, so yay for that.

I presume either it was in some wacky state and the restart fixed it (yay Windows) or some recent update was causing CS5 to stumble on a driver bug it never had before and the updating to the later driver from 2009 fixed said bug.

Either way it is working again, thanks much!
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Chris Cox

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For video drivers especially, you should update from the GPU maker instead of Microsoft. The GPU makers update their drivers every few months, while Microsoft updates them every few years.