CS5 keeps crashing

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  • Updated 6 years ago
My photo shop will open but as soon as I try to open a file in it, it shuts it down with an error that goes to adobe, but I never hear back,, I have unistalled it and reinstalled it to resolve it but it is just a temporary fix and time consuming,, any other suggestions?? thanks
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becky raber

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Posted 6 years ago

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Chris Cox

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First, have you installed all the updates for Photoshop CS5?

And which OS version are you using? (MacOS has readable crash reports)
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becky raber

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thanks,,,, I have snow leopard,,, I have the crash reports but I have never heard back from any of the reports,,, I installed it probably around a year ago.. I am downloading an update right now,,, I will let you know how that works,, thanks for the suggestion
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Chris Cox

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Snow Leopard is 10.6.X. Which specific version are you using?

We can't respond to all the crash reports. And most of the crashes are OS bugs or third party anyway.

Many bugs were fixed in the updates - please make sure you have all the updates installed.

If you continue to crash after the updates are installed (and you're on 12.0.4 or 12.1 at least), then post the crash report here and we'll see what's going on.