Photoshop: No image is displayed when I open documents, just a grey background

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
I am hoping I'll feel extremely stupid when I see the answer. I installed CS5 (v12.1 x64)today and opened a raw (.nef) file. It appeared on screen in a Windos called 'Camera Raw 6.3 - Nikon D7000. I clicked the 'Open Image'buton and got a new grey winfow with my filename at the top. If I I drag this by the title bar using the mouse, the photo appears in the window. When I take my finger off the mouse button, the image disappears to give me a grey window again. All this time, I can see the histogram and the image in the Background Layer. Any ideas?
No image is displayed


Image displayed while dragging

I'm using a Dell Latitude E6520 with an Intel Core i7-2720QM processor, 8GB RAM and a 256GB SSD. I store my photos on a RAID5 NAS.
I'm using two monitors - both are full HD (1920 * 1080) with an nVidia NVS 4200M 512MB (45W) Discrete Graphics Card.
Operating system is Windows 7 sp1.

Jpg files load but behave the same. I also jave Lightroom 3.5.1 which does display
the images proprtly
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George Cathcart

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Posted 7 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Try disabling OpenGL drawing by selecting Edit>Preferences>Performance... and uncheck "OpenGL Drawing" and restarting Photoshop. If the problem goes away it's likely a video card driver issue. Go directly to the manufacturers website (nVidia) and download the latest driver. GPU and OpenGL support | Photoshop CS4, CS5: http://adobe.ly/OpenGL
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George Cathcart

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Hi Jeffrey,

Very many thanks! I actually got it working by 'fiddling' with the graphics card settings - I added CS5 to the program list and told it to use 'Integrated Graphics' rather than 'Hight Performance NVIDIA processor'.

BTW Your Solution also worked, now I need to see which is best :-)

Cheers
George
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Chris Cox

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Which means you're using a crippled GPU instead of your good GPU. You really need to update the driver.
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George Cathcart

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You have a good point. I'll look at it tonight - along with the LR 3.6 and Camera Raw updates :-).