Photoshop: Whey does healing appear to paint black or white?

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I downloaded trial version of cs5 but was shocked to see that da most important tool for retouching,healing, doesnt work properly, it samples correctly and it seems perfect as long i hold & drag but as i release da mouse its completely different.Its either grey or white.Sometimes when i click someother part is painted or healed.I have lost 1GB ram but still i have 2GB on win7. No one knows about this healing problem, i had this problem in ps7 as well but then i was using win XP on the other computer wich had only 128 ram. And there are no displacement maps as well.. Plz help as only few days are left.I tried in 10 images in the new jpg file either on the background or copied layer with current layer option selected, or on a new layer with all layers option selected, I even toggled with the brush hardness but no result like this image..plz help
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kushaldeep chaujar

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you referring to the area near the hair line? When you heal between areas of high contrast/color differences, the healing brush tries to blend the colors touching the edges of the healed area. In this case, you're blending black (hair) with white (skin) and you end up with grey. When you heal, try not to overlap the hair and just heal in the skin color and it should blend correctly.
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kushaldeep chaujar

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No sir im talking about the entire forehead area as shown in the above image.Im so confused bz in some pictures im able to heal but not fully, i mean few areas are healed perfectly but other areas are painted black though i sample from da same place to get the same color & shading. Everyone thinks im making a mistake by moving the cursor on a black area but thats not the case bz this happens even wen i use a small brush and jst click instead of moving.I think its a bug bz when i transform objects after clicking ctrl+L the box keeps moving weirdly like a spring,even pops out of da image where i cant even see so i have to hit esc to start all over agn & then mostly its ok..Anyway thanks
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PECourtejoie, Champion

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Hello! did you make sure that you are healing on the correct layer, using the normal blend mode?

Could you explain again what you mean with "the box keeps moving weirdly like a spring,even pops out of da image where i cant even see"
What is the box? is it a selection? the Levels window?
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kushaldeep chaujar

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Yes sir im on the correct layer and to make sure that im not making any mistake i open a new jpg file just for this purpose.Sir mostly on the forehead areas it paints black so ppl assume my sampling cursor is moving onto head or black areas so i will download screenshot to prove it.Im clicking just once so how can i move somewhere else?Someone from here only sent me a picture to heal and it was perfect but i thought to try on the full face where again it failed.. Secondly, i was talking about transforming box-ctrl+L.Thnx
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PECourtejoie, Champion

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Hello!
Did you click the answered button?

I don't think you've had a satisfying answer.

I think that you should try to mask out the area that you don't want to see sampled(see: http://tv.adobe.com/watch/the-russell... )

Don't overdo the healing, tough.

With CTRL+L, I get levels, for transform, it is CTRL+T. What is the issue with transform that you have?
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kushaldeep chaujar

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Hello! Which answer button? And sorry by mistake i typed ctrl+L instead of ctrl+T.Sir if u can see the healing in the above image u'l know that masking wont help bz it wont change the black color into sampled or skin color,whether i click once or several times its always black or grey.How can i be sure that its not a bug,can u refer me to a right place or person?Or sir if u could try to use your healing brush to check yoself as only 20 days are left..I was going to download screen capture,can u tell which one would be better and i hope it wont slow down my pc..Thnx
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PECourtejoie, Champion

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Yes, I can see that there is some of the darker color of hair being sampled, but I don't know where you clicked with the healing brush, or the size of the brush.

Are you sure that you are using the healing brush, and not the patch tool or the spot healing brush? Did you use a small size?

A mask (not a selection) will prevent the healing brush to sample other colors, like it is explained in the video I linked.

You did not explain the problem you had with free transform.

On a PC, just hit print screen, then open a file in photoshop and paste, and there is your screenshot.

Another troubleshooting step: reset the healing brush tool: Right+click on its icon in the option bar.
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PECourtejoie, Champion

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There is also a discussion with kushaldeep on the u2u: http://forums.adobe.com/message/39538...
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kushaldeep chaujar

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Sorry sir i did not understand?Firstly,you said hit print screen & paste but where will i find print screen? I saw an option of sharing screen which i dont know how to use.If you can tell me where to look for it as i need a screen shot to prove my point.Secondly, you said Right+click to reset, you meant right arrow+click though i did reset it from its drop down options.Sir im using normal healing & no spot healing or patch & i have used cloning a thousands of time before.I have tried healing with options of the current layer & all layers though i dont think that matters when im not making a new layer & working on a background layer.Sir you talked bout masks but i did not understand?Plz do tell bout screen shot also..I'l be waiting,thnx.
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PECourtejoie, Champion

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On your keyboard, there should be a key labeled Printscreen (you might need to press a FN or a colored key to access it.)
http://www.google.com/search?q=how%20...

Look again, on the video I linked: http://tv.adobe.com/watch/the-russell... It explains that if you create a mask, the content aware does not sample the masked area. It is the same with healing, it will not try to blend with the dark color, avoiding the gradient you try to avoid.
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kushaldeep chaujar

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Ok i found print screen(prt sc) but i think its not working after hitting that i wasnt able to paste it & i even tried looking in word's clipboard but nothing there also..
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PECourtejoie, Champion

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You need to check if it is written directly on the key, or with a color code. On a laptop, there is often a key combination needed.
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kushaldeep chaujar

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Thanks bro!! It worked with fn key & yes i will make arrows etc in ps and i will try what u suggested but sir this should not happen & wat do u suggest i should buy this or can adobe help me.For seven days i did nothing i couldnt even check its features & study tutorials..U want me to send screen shots?