CS5 did not install properly and Support will not help with reinstallation

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  • Updated 5 years ago
I recently (May of 2013) purchased PhotoShop CS5. I was given a link to Adobe to download it which I did. I then installed it and I got a message that there was a problem that could effect some of its features. It suggested that I reinstall it which I tried to do but the files seemed to have disappeared with the installation. I decided to try to use it and for the most part it seems to be working but I have noticed problems with it using Classroom in a Book. Some of the features and tools do not work properly. For example, HD Pro, I think it is called, does not work and the edge tools seem to not work correctly. I have contacted Adobe Support and today I was told by Manjunath of Adobe Support, that because CS5 has been replaced by CS6, they cannot help me. He sent me to this forum for help. I find this very odd–they no longer support their product when a new product is offered? Is there anyway that I can reinstall CS5 so that it is fully functional?
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Peter Black

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Posted 5 years ago

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