Photoshop: CS5 "Extended" not shown in About dialog after installing on top of Photoshop CS5. why?

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  • Updated 9 years ago
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I have loaded PSE9 and PS CS5 on my Mac and I recently received an upgrade to CS5.5 extended from Adobe. I did not uninstall the previous CS5 or the PSE9 and I cannot see the Extended version showing in the about. I also do not see some of the other tools. I click on the blue PS app and Photoshop comes up and the PSE9 also will come up OK...... but I cannot find the CS5.5 extended with the tools and the CS5.5 extended does not show in the ABOUT. I wondering whether I had to deActivate or uninstall the PS CS5 and the PSE9 before installing the extended?
Please help! Thanks


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Posted 9 years ago

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Chris Cox

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Official Response
Extended or not depends on the serial number. Try deactivating and reactivating using the extended serial number.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
In case there are other needing help like this, the following topic covers Activation/Deactivation more in depth:

Activation, deactivation | Adobe products