CS5 desktop version will not update

  • 1
  • Problem
  • Updated 1 year ago
Tried all support steps to try and get CS5 to updare. It will not. Read the amy3.log file and did not find out why. Bummer, Had to clean corrupt Windows 10 Home operating system and reload all software that was not pre-installed when ideapad was new.
2017-08-29 09:25:27 [2528]  AMT: START SESSION, library version 3.0.0.64,3.0
2017-08-29 09:25:27 [2528]  AMT: Initializing C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\
2017-08-29 09:25:27 [2528]  AMT: Adobe License Manager version 3.2 (build 64.0) RELEASE
2017-08-29 09:25:27 [2528]  AMT: Virtualization Turned off
2017-08-29 09:25:27 [2528]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\adobe_caps.dll
2017-08-29 09:25:27 [2528]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\adobe_caps.dll
2017-08-29 09:25:27 [2528]  PCDService: PCD Service in threaded mode
2017-08-29 09:25:27 [2528]  performance: AMTPreObtainProductLicense took 3.327016 ms
2017-08-29 09:25:27 [2528]  PCD thread: PCD thread started
2017-08-29 09:25:27 [2528]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Adobe_OOBE_Launcher.dll
2017-08-29 09:25:27 [2528]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Adobe_OOBE_Launcher.dll
2017-08-29 09:25:27 [2528]  AMT: App Product Locale [0] = en_US
2017-08-29 09:25:27 [2528]  config: Loading configuration for C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\AMT\application.xml
2017-08-29 09:25:27 [2528]  config: Found payload code {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
2017-08-29 09:25:27 [2528]  PCDService: found driver code {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
2017-08-29 09:25:27 [2528]  config: config: Host app was installed, using installed license configuration.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [FLMap] in hive [Photoshop-CS5-Win-GM{|}ALL] in cache.
2017-08-29 09:25:27 [2528]  config: Setting current license to the driver at startup because no mapping was found.
2017-08-29 09:25:27 [2528]  config: Setting current license to DesignSuitePremium-CS5-Win-GM [ALL]
2017-08-29 09:25:27 [2528]  config: payload code: {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
2017-08-29 09:25:27 [2528]  config: driver payload code: {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
2017-08-29 09:25:27 [2528]  config: driver licensing code: DesignSuitePremium-CS5-Win-GM
2017-08-29 09:25:27 [2528]  config: current licensing code: DesignSuitePremium-CS5-Win-GM
2017-08-29 09:25:27 [2528]  config: current locale code: ALL
2017-08-29 09:25:27 [2528]  config: Done loading configuration
2017-08-29 09:25:27 [2528]  AMT: Locale from PCD [0] = en_US
2017-08-29 09:25:27 [2528]  AMT: Reordered Installed App Product Locale [0] = en_US
2017-08-29 09:25:27 [2528]  config: Setting insalled locales
2017-08-29 09:25:27 [2528]  config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2017-08-29 09:25:27 [2528]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\asneu.dll
2017-08-29 09:25:27 [2528]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\asneu.dll
2017-08-29 09:25:27 [2528]  AMT: config: Finding license info for payload: {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
2017-08-29 09:25:27 [2528]  AMT: config: PayloadCode: {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
2017-08-29 09:25:27 [2528]  AMT: config: Driver PayloadCode: {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
2017-08-29 09:25:27 [2528]  AMT: config: Installed LicensingCode: DesignSuitePremium-CS5-Win-GM
2017-08-29 09:25:27 [2528]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}] in master.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [BridgeTalkCode] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Photoshop-CS5-Win-GM] in master.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [EULA] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [Registration] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [Registration] in hive [{667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}] in master.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [Updates] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [Updates] in hive [{667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}] in master.
2017-08-29 09:25:27 [2528]  AMT: Application can be serialized (sif file found).
2017-08-29 09:25:27 [2528]  config: Setting current license to DesignSuitePremium-CS5-Win-GM [en_US]
2017-08-29 09:25:27 [2528]  PCDService: No value for key [AMTConfigPath] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in cache.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master.
2017-08-29 09:25:27 [2528]  AMT: Subsequent launch (serial [95458757207992471530]).
2017-08-29 09:25:27 [2528]  AMT: Application state initialized.  Obtaining Product License.
2017-08-29 09:25:27 [2528]  AMT: Obtaining client features from cache.
2017-08-29 09:25:27 [2528]  AMT: Obtaining client product info from cache.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master.
2017-08-29 09:25:27 [2528]  AMT: Running in PROV_APP
2017-08-29 09:25:27 [2528]  PCDService: No value for key [EULADelay] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [EULADelay] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:27 [2528]  PCDService: No value for key [MediaTag] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:27 [2528]  config: No media tag found for payload {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
2017-08-29 09:25:27 [2528]  config: Using default media policy RET
2017-08-29 09:25:27 [2528]  uiswitch: EULA has already been accepted.
2017-08-29 09:25:27 [2528]  AMT: This is a subsequent launch. Deferring services.
2017-08-29 09:25:27 [2528]  performance: AMTObtainProductLicense took 128.989365 ms
2017-08-29 09:25:36 [2528]  AMT: Pre-Validating Product License.
2017-08-29 09:25:36 [2528]  AMT: Services not yet loaded in this session.
2017-08-29 09:25:36 [2528]  AMT: Loading services in background to get ready for Validate call.
2017-08-29 09:25:36 [2528]  AMT: Spawning background thread to load services.
2017-08-29 09:25:36 [2528]  performance: AMTPreValidateProductLicense took 0.112111 ms
2017-08-29 09:25:36 [2528]  AMT: Starting work on prevalidate thread.
2017-08-29 09:25:36 [2528]  AMT: AMT: PreValidating Product License.
2017-08-29 09:25:36 [2528]  AMT: Launch Workflow not yet done in this session.
2017-08-29 09:25:36 [2528]  AMT: Starting Background Subsequent Launch Workflow
2017-08-29 09:25:36 [2528]  AMT: Starting ALM workflow.
2017-08-29 09:25:36 [2528]  AMT: Initializing ALM for serialized activation.
2017-08-29 09:25:36 [2528]  ALMService: Initializing as licensed app
2017-08-29 09:25:36 [2528]  ALM: _info_: Start ALM 3.2 Release (build 3.2.64.0)
2017-08-29 09:25:36 [2528]  SLCoreService: Starting up SLCore 1.0 Release (build 1.0.13.199023).
2017-08-29 09:25:36 [2528]  SLCoreService: Service construction took 0.0 ms and succeed.
2017-08-29 09:25:36 [2528]  ALM: _info_: LEID passed DesignSuitePremium-CS5-Win-GM is used to configure SLCore = 0
2017-08-29 09:25:36 [2528]  ALM: _info_: Host app is Licensable App
2017-08-29 09:25:36 [2528]  PCDService: No value for key [Photoshop-CS5-Win-GM{|}8] in hive [SSC-CS5-LE-Dominance] in master.
2017-08-29 09:25:36 [2528]  ALM: _info_: Found LEID Photoshop-CS5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\AMT
2017-08-29 09:25:36 [2528]  ALM: _info_: Found LEID DesignSuiteStandard-CS5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5-Win-GM
2017-08-29 09:25:36 [2528]  ALM: _info_: Found LEID WebSuitePremium-CS5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5-Win-GM
2017-08-29 09:25:36 [2528]  ALM: _info_: Found LEID DesignSuitePremium-CS5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5 Design Premium\AMT
2017-08-29 09:25:36 [2528]  ALM: _info_: Found LEID VideoSuitePremium-CS5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS5-Win-GM
2017-08-29 09:25:36 [2528]  ALM: _info_: Found LEID MasterCollection-CS5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS5-Win-GM
2017-08-29 09:25:36 [2528]  ALM: _info_: Found LEID ELearningSuite-ES2-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2-Win-GM
2017-08-29 09:25:36 [2528]  ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3-Win-GM
2017-08-29 09:25:36 [2528]  ALM: _info_: Found LEID AcrobatSuite-AS1-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\AcrobatSuite-AS1-Win-GM
2017-08-29 09:25:36 [2528]  PCDService: No value for key [MediaTag] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:36 [2528]  config: No media tag found for payload {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
2017-08-29 09:25:36 [2528]  config: Using default media policy RET
2017-08-29 09:25:36 [2528]  ALM: _info_: MediaTagPolicy is RET
2017-08-29 09:25:36 [2528]  PCDService: No value for key [NTL_WO_SN] in hive [DesignSuitePremium-CS5-Win-GM] in master.
2017-08-29 09:25:36 [2528]  ALM: _info_: Canonical LEID is Photoshop-CS5-Win-GM
2017-08-29 09:25:36 [2528]  ALM: _info_: Driver LEID is DesignSuitePremium-CS5-Win-GM
2017-08-29 09:25:36 [2528]  PCDService: No value for key [954587089950294909800787] in hive [RejectedSNDomain_CS5] in cache.
2017-08-29 09:25:36 [2528]  SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 5 Design Premium\AMT\SLConfig.xml]
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
2017-08-29 09:25:36 [2528]  ALM: _info_: Set Running Locale to en_US
2017-08-29 09:25:36 [2528]  ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec)
2017-08-29 09:25:36 [2528]  AMT: Performing ALM silent license verification.
2017-08-29 09:25:36 [2528]  PCDService: No value for key [EncryptedSerial] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in cache.
2017-08-29 09:25:36 [2528]  PCDService: No value for key [Serial] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in cache.
2017-08-29 09:25:36 [2528]  config: No pre-serial number found in {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
2017-08-29 09:25:36 [2528]  PCDService: No value for key [PSN] in hive [DesignSuitePremium-CS5-Win-GM{|}en_US] in cache.
2017-08-29 09:25:36 [2528]  config: No en_US provisional serial number found in DesignSuitePremium-CS5-Win-GM
2017-08-29 09:25:36 [2528]  PCDService: No value for key [PSN] in hive [DesignSuitePremium-CS5-Win-GM{|}ALL] in cache.
2017-08-29 09:25:36 [2528]  config: No ALL provisional serial number found in DesignSuitePremium-CS5-Win-GM
2017-08-29 09:25:36 [2528]  ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
2017-08-29 09:25:36 [2528]  ALM: _info_: Searching license for locale en_US ...
2017-08-29 09:25:36 [2528]  PCDService: No value for key [954587572079924715302421] in hive [RejectedSNDomain_CS5] in cache.
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2017-08-29 09:25:36 [2528]  ALM: _info_: Found existing serialization under LEID DesignSuitePremium-CS5-Win-GM, the serial number locale is en_US
2017-08-29 09:25:36 [2528]  ALM: _info_: This is the running locale, stop the search
2017-08-29 09:25:36 [2528]  PCDService: No value for key [954587572079924715302421] in hive [RejectedSNDomain_CS5] in cache.
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2017-08-29 09:25:36 [2528]  PCDService: No value for key [954587572079924715302421] in hive [RejectedSNDomain_CS5] in cache.
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2017-08-29 09:25:36 [2528]  PCDService: No value for key [954587572079924715302421] in hive [RejectedSNDomain_CS5] in cache.
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2017-08-29 09:25:36 [2528]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2017-08-29 09:25:36 [2528]  config: Setting current license to DesignSuitePremium-CS5-Win-GM [en_US]
2017-08-29 09:25:36 [2528]  SLCoreService: Syncing to license store...
2017-08-29 09:25:36 [2528]  SLCoreService: Found server mkey.
2017-08-29 09:25:36 [2528]  SLCoreService: Loading license references...
2017-08-29 09:25:36 [2528]  SLCoreService: Found 2 license file(s)
2017-08-29 09:25:36 [2528]  SLCoreService: Parsing license file [199179853.lic] succeed.
2017-08-29 09:25:36 [2528]  SLCoreService: Parsing license file [50777773.lic] succeed.
2017-08-29 09:25:36 [2528]  SLCoreService: License store synchronization took 204.9 ms and succeed.
2017-08-29 09:25:36 [2528]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2017-08-29 09:25:36 [2528]  PCDService: No value for key [PDApp_WF] in hive [DesignSuitePremium-CS5-Win-GM] in cache.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature ALM_CS5DesignPremiumGM_5.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Bridge_Base_4.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Bridge_CameraRaw_4.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Bridge_ColorSettings_4.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Bridge_MiniBridge_1.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature CreativeSuite_5.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature CreativeSuite_DesignPremium_5.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Dreamweaver_11.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Dreamweaver_Base_11.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Fireworks_11.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Fireworks_Base_11.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature FlashCatalyst_1.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature FlashCatalyst_Base_1.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Flash_11.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Flash_Base_11.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Flash_Pro_11.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Illustrator_15.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Illustrator_Base_15.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature InDesign_7.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature InDesign_Base_7.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature MediaEncoder_Base_2.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature MobileCenter_Base_3.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Photoshop_12.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Photoshop_Base_12.0 is enabled.
2017-08-29 09:25:36 [2528]  SLCoreService: Feature Photoshop_Premium_12.0 is enabled.
2017-08-29 09:25:36 [2528]  PCDService: No value for key [ALM_Info_S1] in hive [DesignSuitePremium-CS5-Win-GM{|}en_US] in cache.
2017-08-29 09:25:36 [2528]  ALM: _info_: Performing Block Check
2017-08-29 09:25:36 [2528]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2017-08-29 09:25:36 [2528]  ALM: _info_: Block Check ByPassed
2017-08-29 09:25:36 [2528]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2017-08-29 09:25:36 [2528]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.218 sec)
2017-08-29 09:25:36 [2528]  ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
2017-08-29 09:25:36 [2528]  AMT: License check shows serialized product is already activated.
2017-08-29 09:25:36 [2528]  ALM: _info_: Entered ALM_NeedANAG
2017-08-29 09:25:36 [2528]  ALM: _info_: Exiting ALM_NeedANAG
2017-08-29 09:25:36 [2528]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:36 [2528]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}] in master.
2017-08-29 09:25:36 [2528]  PCDService: No value for key [Updates] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:36 [2528]  PCDService: No value for key [Updates] in hive [{667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}] in master.
2017-08-29 09:25:36 [2528]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2017-08-29 09:25:36 [2528]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\updaternotifications.dll
2017-08-29 09:25:36 [2528]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\updaternotifications.dll
2017-08-29 09:25:36 [2528]  AUMService: IsUpdaterEnabled call
2017-08-29 09:25:36 [2528]  AUMService: IsUpdaterEnabled call succeeded
2017-08-29 09:25:36 [2528]  ALM: _info_: Deactivation menu is enabled
2017-08-29 09:25:36 [2528]  AMT: Completed Launch Workflow successfully.
2017-08-29 09:25:36 [2528]  AMT: Calling AUM API to create scheduler entry to be used by updater.
2017-08-29 09:25:36 [2528]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:36 [2528]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}] in master.
2017-08-29 09:25:36 [2528]  PCDService: No value for key [Updates] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:25:36 [2528]  PCDService: No value for key [Updates] in hive [{667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}] in master.
2017-08-29 09:25:36 [2528]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2017-08-29 09:25:36 [2528]  AUMService: IsUpdaterEnabled call
2017-08-29 09:25:36 [2528]  AUMService: IsUpdaterEnabled call succeeded
2017-08-29 09:25:36 [2528]  AUMService: Get LEID xml call
2017-08-29 09:25:36 [2528]  AUMService: Get LEID XML call succeeded
2017-08-29 09:25:36 [2528]  AMT: AUM GetLEID called with status =0.
2017-08-29 09:25:36 [2528]  AMT: Caching Suite Features.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature AfterEffects_Base 10.0 is unlicensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Bridge_Base 4.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Bridge_CameraRaw 4.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Bridge_ColorSettings 4.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Bridge_MiniBridge 1.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Contribute_Base 6.0 is unlicensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Dreamweaver_Base 11.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature DynamicLink_Base 4.0 is unlicensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Encore_Base 5.0 is unlicensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Fireworks_Base 11.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Flash_Base 11.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Flash_Pro 11.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature FlashBuilder_Base 4.1 is unlicensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature FlashCatalyst_Base 1.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Illustrator_Base 15.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature InDesign_Base 7.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature MediaEncoder_Base 2.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature MobileCenter_Base 3.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature OnLocation_Base 5.0 is unlicensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Photoshop_Base 12.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Photoshop_Premium 12.0 is licensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Premiere_Base 5.0 is unlicensed.
2017-08-29 09:25:36 [2528]  AMT: Suite Feature Soundbooth_Base 3.0 is unlicensed.
2017-08-29 09:25:36 [2528]  AMT: Checking client features against cache.
2017-08-29 09:25:36 [2528]  AMT: Feature AMT_ALLOW_DRAGDROP_INSTALL 3.0 is unlicensed (was unlicensed).
2017-08-29 09:25:36 [2528]  AMT: Feature AMT_REQUEST_NO_TAMPERPROOFING 3.3 is unlicensed (was unlicensed).
2017-08-29 09:25:36 [2528]  AMT: Feature Photoshop_Premium 12.0 is licensed (was licensed).
2017-08-29 09:25:36 [2528]  AMT: Feature Photoshop_Base 12.0 is licensed (was licensed).
2017-08-29 09:25:36 [2528]  AMT: Feature Bridge_Base 4.0 is licensed (was licensed).
2017-08-29 09:25:36 [2528]  AMT: Feature Bridge_CameraRaw 4.0 is licensed (was licensed).
2017-08-29 09:25:36 [2528]  AMT: Feature MobileCenter_Base 3.0 is licensed (was licensed).
2017-08-29 09:25:36 [2528]  AMT: Validating client product info against cache.
2017-08-29 09:25:36 [2528]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master.
2017-08-29 09:25:36 [2528]  AMT: Starting Data Collection for SWTag_Init()
2017-08-29 09:25:36 [2528]  AMT: DoISOTagging() productCanonicalLEID = Photoshop-CS5-Win-GM;outMappedLEID =  DesignSuitePremium-CS5-Win-GM, unused = DesignSuitePremium-CS5-Win-GM
2017-08-29 09:25:36 [2528]  AMT: DoISOTagging() productPayloadCode = {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84};driverPayloadCode =  {A1BC7068-C1BA-410F-8B9A-DB807C803DE2}
2017-08-29 09:25:36 [2528]  AMT: SWTag_Init() Tags Arguments Adobe Creative Suite 5 Design Premium; DesignSuitePremium-CS5-Win-GM; en_US
2017-08-29 09:25:36 [2528]  AMT: DoISOTagging() License Status = activated
2017-08-29 09:25:36 [2528]  AMT: DoISOTagging() Tags 954587572079924715302421; 5.0; UNKNOWN
2017-08-29 09:25:36 [2528]  AMT: DoISOTagging() Product Version 5; 0
2017-08-29 09:25:36 [2528]  AMT: AMT: Product License PreValidated.
2017-08-29 09:25:36 [2528]  AMT: Prevalidate indicates license is good and no UI required.
2017-08-29 09:25:36 [2528]  performance: PreValidate thread took 440.657898 ms
2017-08-29 09:25:36 [2528]  AMT: PlugPlug : AdobeId has not been created
2017-08-29 09:25:36 [2528]  AMT: PlugPlug : Can Go Online returned as true
2017-08-29 09:25:36 [2528]  performance: AMTPlugPlugRequest took 22.131683 ms
2017-08-29 09:25:36 [2528]  performance: AMTPlugPlugRequest took 1.638638 ms
2017-08-29 09:25:36 [2528]  performance: AMTPlugPlugRequest took 2.096557 ms
2017-08-29 09:25:36 [2528]  performance: AMTPlugPlugRequest took 2.138006 ms
2017-08-29 09:25:36 [2528]  performance: AMTPlugPlugRequest took 2.459734 ms
2017-08-29 09:25:39 [2528]  performance: AMTPlugPlugRequest took 202.042007 ms
2017-08-29 09:25:39 [2528]  performance: AMTPlugPlugRequest took 1.690351 ms
2017-08-29 09:25:39 [2528]  performance: AMTPlugPlugRequest took 1.798515 ms
2017-08-29 09:25:40 [2528]  performance: AMTPlugPlugRequest took 1.686799 ms
2017-08-29 09:25:40 [2528]  performance: AMTPlugPlugRequest took 1.709695 ms
2017-08-29 09:25:40 [2528]  performance: AMTPlugPlugRequest took 1.983261 ms
2017-08-29 09:25:40 [2528]  performance: AMTPlugPlugRequest took 2.070898 ms
2017-08-29 09:25:41 [2528]  performance: AMTPlugPlugRequest took 2.325121 ms
2017-08-29 09:25:41 [2528]  performance: AMTPlugPlugRequest took 2.139980 ms
2017-08-29 09:25:41 [2528]  AMT: Updating product, UseComponentMenus=1
2017-08-29 09:25:41 [2528]  AMT: Running in PROV_APP
2017-08-29 09:25:41 [2528]  PCDService: No value for key [ExpirationDate] in hive [Photoshop-CS5-Win-GM] in master.
2017-08-29 09:25:41 [2528]  AMT: Running in PROV_APP
2017-08-29 09:25:41 [2528]  uiswitch: Key Value --appLEID= [Photoshop-CS5-Win-GM]
2017-08-29 09:25:41 [2528]  uiswitch: Key Value --appLocale= [en_US]
2017-08-29 09:25:41 [2528]  uiswitch: Updater
2017-08-29 09:25:41 [2528]  uiswitch: UWApp
2017-08-29 09:25:41 [2528]  uiswitch: Launched
2017-08-29 09:26:11 [2528]  performance: AMTPlugPlugRequest took 1.724301 ms
2017-08-29 09:26:11 [2528]  performance: AMTPlugPlugRequest took 1.365861 ms
2017-08-29 09:29:12 [2528]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:29:12 [2528]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}] in master.
2017-08-29 09:29:12 [2528]  PCDService: No value for key [Updates] in hive [{A1BC7068-C1BA-410F-8B9A-DB807C803DE2}] in master.
2017-08-29 09:29:12 [2528]  PCDService: No value for key [Updates] in hive [{667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}] in master.
2017-08-29 09:29:12 [2528]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2017-08-29 09:29:12 [2528]  AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call
2017-08-29 09:29:12 [2528]  AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call succeeded
2017-08-29 09:29:12 [2528]  AMT: AUM UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd called with status =0.
2017-08-29 09:29:12 [2528]  ALMService: Terminating
2017-08-29 09:29:12 [2528]  SLCoreService: Shutting down SLCore 1.0 Release (build 1.0.13.199023).
2017-08-29 09:29:12 [2528]  SLCoreService: Service destruction took 12.9 ms and succeed.
2017-08-29 09:29:12 [2528]  ALM: _info_: End ALM
2017-08-29 09:29:12 [2528]  performance: AMTReleaseProductLicense took 20.793850 ms
2017-08-29 09:29:12 [2528]  AMT: END SESSION.
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TC Lee

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Posted 1 year ago

  • 1
Photo of JEA

JEA

  • 226 Posts
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Install the newest Adobe Application Manager and then try Help>Updates from within photoshop cs5.

http://supportdownloads.adobe.com/detail.jsp?ftpID=4773
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TC Lee

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Worked like a charm! Thank you.