Photoshop: CS4 has stopped working (Video Driver Issue)

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  • Updated 6 years ago
  • (Edited)
I have been running PS 4 for a couple of years without problems. A few days ago, when opened the program I got a message to check to see that I have the latest driver for my video card. I have subsequently updated that driver. When I cleared that message and opened a photo file, the file would open, then I would get a message that, "CS4 has stopped working." I finally got rid of the update driver problem, however, I still get the CS4 stopped working message and the program shuts down. I have uninstalled and reistalled the program twice and updated to CS4 11.0.2, none of which has solved the problem. I run Windows 7.
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Raymond Elliott

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you post your system info?

Instructions for collecting and posting your system info:

http://feedback.photoshop.com/photosh...
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Raymond Elliott

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Adobe Photoshop Version: 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch])
Operating System: Windows NT
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:3, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 2
Processor speed: 2611 MHz
Video Card Vendor: Unknown Vendor.
Video Card Renderer: Unknown Renderer.
OpenGL Drawing: Disabled.
Video Card: NVIDIA GeForce 6150SE nForce 430
Video Mode: 1680 x 1050 x 4294967296 colors
Video Card Driver: nvd3dum.dll
Driver Version: 8.17.12.9610
Built-in memory: 1918 MB
Free memory: 312 MB
Memory available to Photoshop: 1526 MB
Memory used by Photoshop: 70 %
Image cache levels: 4

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS4\
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Raymond, Windows NT is not a tested or supported system for Photoshop CS4:

http://helpx.adobe.com/x-productkb/po...
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Raymond Elliott

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OK, what does that mean? I've been using it quite successfully for at least two years, now all of a sudden its not supported?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It just means that there's no official support provided or guarantees that it would work on that OS and graphics drivers.

What's changed recently to make it stop working?
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Raymond Elliott

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Nothing that I know of. I'm confused over "Windows NT," I run Windows 7 and am unfamiliar with Windows NT.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Your system report says you're running windows NT:

Adobe Photoshop Version: 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch])
Operating System: Windows NT
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Raymond Elliott

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I got this information from a computer guy, "Windows NT is the platform, and 6.1 is the version, which in Microsoft OS Versioning speak is Windows 7" That being the case I'm still in the situation of having a program I spent hundreds of dollars on and have spent hundreds of hours using that I can't use now. Not good.