Photoshop: CS4 won't work after re-installing the OS

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  • Updated 4 years ago
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I recently went to the Apple Store to install a new OS, but before doing that they had told me to back up everything because I would lose everything on my MacBook when they installed the new OS (10.9.5). Well I backed up everything, including Adobe CS4, and reinstalled them. But now I can't get Photoshop and the other programs to open, and it says "Error 6." Can you help me? Thanks a lot, Neil
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Neil Orman

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I believe that's a licensing error. Dragging around the installer or restoring the application folder from back-up doesn't properly license the software. Reinstall it from the original disk, or download the installer from here: http://helpx.adobe.com/x-productkb/gl...
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Neil Orman

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Thanks a lot Jeffrey, but I still can't get it to work. Let me know if you or anyone else has thoughts, but I'm actually thinking of getting Creative Cloud at this point, in particular Photoshop and After Effects. Do you or anyone else have any advice on the best approach there? The last time I purchased Adobe products (2009) there was no Creative Cloud. Do you just go to the Adobe Web site?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Neil, one more document of troubleshooting to try: http://helpx.adobe.com/x-productkb/gl...

It you are looking to update Photoshop to CC, the cheapest way is the Photography Program here: https://creative.adobe.com/plans/offe...

If you need After Effects, Photoshop and other suite applications, you'll likely want Creative Cloud complete: https://creative.adobe.com/plans