CS4 update issue "update server is not responding"

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  • Updated 4 years ago
  • (Edited)
I am trying to update my CS4 and every time I try, I receive a message: THE UPDATE SERVER IS NOT RESPONDING, WHICH MEANS IT MIGHT BE OFFLINE AT THE MOMENT OR THE INTERNET OR FIREWALL SETTINGS MAY BE INCORRECT. PLEASE TRY AGAIN LATER. I have verified all these issues and nothing is wrong. How do I get my CS4 updated?
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Char Markley

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  • frustrated

Posted 4 years ago

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Photo of Chris Cox

Chris Cox

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I just tried the update command from Photoshop CS4, and had no problems connecting to the server. Of course, CS4 is relatively old and there haven't been any updates in several years...

My only guess is that you have a local network issue preventing you from connecting to the adobe servers. (hosts file, service provider DNS issue, etc.)