CS4 Extended, freezes

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  • Updated 2 years ago
Oh dear, my beloved CS4 has frozen, with the title bar at the bottom of the page, the tool bar on the left, and the adjustments panel at the right.   I can't move anything, I just get that dreaded ding.  I have Windows 10, and thought I would have to uninstall, so I eventually found how to do that, and a warning came up that before doing that I should deactivate it (or else I will not be able to reinstall with this serial number), by going to any CS4 product, and selecting "deactivate" from the help menu.  Adobe Bridge doesn't have a choice of "deactivate", Device Central doesn't address anything about CS4 and is on the web anyway not the local computer, as is Adobe Drive. Extendstrip Toolkit doesn't have the deactivate choice either.  So, my question is, how can I deactivate, if anyone can help I'd really appreciate it.
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Anna Williams

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  • very anxious

Posted 2 years ago

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Valter Daghetti

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Probably your CS4 is too old for work with a young Windows 10, contact Adobe ask for the cleaner, then probably you must to uninstall also Windows 10 and downgrade to Windows 7, I don't know... I think to much work... is not better subscribe to the Adobe Cloud Plan Photography for US 9.99 a month... I don't know only you can decide!
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Anna Williams

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Thanks for replying Valter, but I'm sure that's not the answer, I've been using CS4 with Windows 10 since W10 came out and it only froze yesterday.   Unfortunately in Australia, subscribing for later versions of Photoshop is much more expensive than it is in the US.   Thanks very much though.
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Cristen Gillespie

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> Adobe Bridge doesn't have a choice of "deactivate", Device Central doesn't address anything about CS4 and is on the web anyway not the local computer, as is Adobe Drive. Extendstrip Toolkit doesn't have the deactivate choice either.  >

I believe all these apps get installed with your main CS4 app. Bridge only became a separate download with the advent of CC. It's a long time ago now, but I know I never separately installed any of the other little "apps," either. I used Device Central, and Version Cue used Adobe Drive, so I think it simply came installed with CS4.

" The ExtendScript Toolkit (ESTK) 3.5 is a development and debugging tool for JavaScript scripts included with Adobe Creative Suite 5 and applications such as Bridge, Photoshop, Illustrator, InDesign, and After Effects."

I think you should be just fine deactivating any main CS4 products you have, then reinstalling them once you've fixed the issue with Windows 10, since you say they've been working up until now.
(Edited)
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Anna Williams

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Hi Cristen, and thanks so much for your reply.  I wish I could deactivate ..... the only CS4 product I have is Photoshop, and I can't do anything on it, it is frozen solid, so if there is a deactivate option, I just wouldn't know, as no menus or tool bar tools work.  Nothing does.  I'm very fond of CS4 and would really like to save it. 
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Cristen Gillespie

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Ohhhh, now I understand. You have 2 activations allowed, so if you've only used one, you should be fine.  I don't know if they're supporting activation online in the normal way with CS4 anymore. People could call and get a special activation code.  I suspect, though, that Jeff can help direct you to the right person if need be. It should be something someone at Adobe can fix for you if you can't deactivate, even as old as the software is. It's still yours.

Good luck. Hopefully tomorrow someone will be here to help you.
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Anna Williams

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Hi again, thanks for thinking about this ... I wish I could phone someone at Adobe but they say no phone support is available for CS4 ... and sadly this has been activated previously so it is on it's second activation already.  If Jeff is an Adobe expert, I hope he's on the forum and will see this.  Best wishes from Australia, Anna
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Cristen Gillespie

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> If Jeff is an Adobe expert>

Jeffrey Tranberry. He is most definitely an Adobe expert. He's part of Adobe and he's here regularly. If anyone can help you, I'm sure he's one of the ones who can. If no one can, I seriously want to know why not.