Photoshop CS3: Reactivation not working

  • 5
  • Problem
  • Updated 3 months ago
  • (Edited)
I understand that the technology of Adobe CS3 must change, but it is poor customer service to block access to those who purchased this and not provide valid ways for patrons to update their software. The whole business about generating a new serial number, uninstalling and reinstalling a newer download ofCS to your PC...doesn't work. there is no live chat or phone or email or human accessible at Adobe to help either.
Photo of Lisa Gordon

Lisa Gordon

  • 13 Posts
  • 12 Reply Likes
  • Frustrated and robbed of my access to CS3

Posted 7 months ago

  • 5
Photo of Lisa Gordon

Lisa Gordon

  • 13 Posts
  • 12 Reply Likes
Official Response
Simar, my IT department at my job figured it out!!!  

The problem is that the old serial number remains on the PC in a common file even after removing CS3.

Here is what worked for us:

1. Go to Adobe support page, key in CS3 activation. It will bring up the page on Activation or Connection error.

2. Sign in with Adobe login or create one.

3. It will ask for your CS3 serial number.  Key it in.  The page will respond with a new CS3 serial number.

4. Note the links further down this page for installing the new CS3.

5. Close out of CS3 and out of any browsers.

6. Go to control panel and un-install CS3 completely.

7. When this is finished, use File Explorer to find the AdobePCD folder in the c:Program Files (x86)/Common Files/Adobe folder. Delete this AdobePCD folder. This is the one that has the old serial number that is preventing the new activation and it is not deleted by de-installing CS3.

8. Now click on each of the two file links  (file 1 of 2 and file 2 of 2) (noted above on the CS3 install page. These will spawn a loader program which you must accept and will take quite a quite a while to load. In the middle of the first load, a box will open noting a missing AdobePDF.dll file. Use the browse button and find the file at c:Windows/sysWow64/ Once you have chosen this path, click okay.  The first file load will complete, then click on file 2 of 2 and let it load.

9. Once the loads complete, open CS3. This time it will ask for the new serial number obtained from the Adobe website above. Key it in as noted.

10. Open CS3 again.  It will bring up a box to register. Click on "Never Register." Now you are done.