Crop tool not allowing free cropping in latest version

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With the latest upgrade the crop tool doesn't allow me to 'freehand crop'. Using W x H x Resolution all set to blank and in 'Classic Mode', I can drag a freeform crop shape over the image, but any attempt to amend (such as just reduce the width) enforces the aspect ratio to be maintained (as though it had preset dimensions).  This isn't how it has worked for the last decade so I've had to revert to an earlier version. 

I assume this is a bug that has crept in. Anyone experiencing this?  
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Rob Chapman

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Posted 2 weeks ago

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David, Official Rep

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Howdy Rob,

Trying clicking the Clear button in the Options Bar.  That should remove any and all constraints on your Crop.

If that doesn't work (it really should), then what version of Photoshop are you running (20.0.2?) and on which OS?  Does it happen with all documents or only certain ones?  And have you tried trashing your preferences?

Thanks,
David
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Rob Chapman

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Hi David

Thanks for your reply. As all our work is freehand cropped (unconstrained) using the 'Clear' button is part of our workflow and that isn't working - the three H W R fields are physically blank on screen, but it's as though settings are retained somewhere.  As mentioned, the initial 'drag' of the crop tool allows any shape/proportions, so it's not retrained by any criteria at that stage.  It's just any subsequent attempt to edit the crop, e.g. pull in the side handle then enforces the fixed aspect ratio with height and width being adjusted. 

OS is Win 7 Pro and the version is 20.0.1.  I have had to revert to 19 for now. Can't upgrade to 20.0.2 as the Canon print plugin for their iPF printers isn't compatible, so we're waiting on an update from them (it's tricky trying to get any work done with all these update issues!!!).

I'm reluctant to 'trash' all my preferences, but what's the easy way to do this (and restore them afterwards if need be)?

Thanks for your help. 

Rob 
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David, Official Rep

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Howdy Rob,

I dunno what to tell you, sorry.  I know that we made changes to the way transforms are handled in 20.0.  But when I do any unconstrained cropping, things are fine on all OSes.  I wonder if there's another element contributing to this.

Would you mind sharing a file and/or really precise steps and/or doing a web-hosted screenshare where I could watch live and help you troubleshoot.  Something is not adding up here...

Thanks,
David
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Olaf Giermann

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I can repro that bug on all my Macs for the Crop-tool in Classic mode (ONLY in this mode). It also affects the Perspective crop tool. Astonishing, how many workflows and tools are broken by re-designing Free transform in absolutely the worst thinkable way. :o
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Rob Chapman

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Hi David

(Sorry for the slow response) 

I'm more than happy to do a live web-hosted screenshare (if you guide me through how to set that up). I'm UK based - what time/day would suit you? 

Incidentally, we have two licences, so I also tested this on my colleague's PC. When running 20.0.2 it has the exact same problem, so that rules out any local PC issues. 

Regards

Rob  
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David, Official Rep

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Howdy Rob,

No worries.  Both my kids are sick, so I'm a little beleagured myself.

I'll follow up with an email.  Since you're in the UK and I'm teaching this afternoon, let's shoot for tomorrow or later in the week, ok?

If others have this problem as well, ping me and we can do a troubleshooting session too.

Thanks,
David