PHOTOSHOP - problems after pasting data from website on MacOS 10.10

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  • Updated 3 years ago
  • (Edited)
I experienced this critical bug that effected some layer's content of any file that are opened. Talking to the Adobe Tech person, he concluded that the problem was with the clipboard data.

I was working on a project and went to a web site (http://www.telekom.de/) to copy their logo and paste it into my photoshop file. When I did that, suddenly the layers became messed up, some contents on a few different layers were automatically deleted, text color was inverted and even though I did not save these files upon reopening them the layer's content were corrupted.

According to the tech support guy, it happened because the logo I was trying to copy and paste was protected, so instead what I copied was basically a 1 pixel transparent gif. But this tiny gif is enough to mess up with the clipboard data and corrupted my layers (again I did not save them).

His proposed temporary solution is to paste any copied artwork from the web into a document/app other than photoshop. I think that is fine as a short temporary solution. But I feel strongly that Photoshop should be intelligent enough to know how to handle this type of situation without effecting any open files.
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Ivan Kandi

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Posted 3 years ago

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Chris Cox

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The description you give sounds like a video driver bug, and doesn't sound like it had much to do with what was copied.

What version of Photoshop are you using?
What OS version are you using?
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Ivan Kandi

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HI Chris,

After reinstalling photoshop, now I'm using CC version 0722r168.
I'm on Mac Pro running the latest Yosemite.

It could be a video driver, according to the tech person though it was the clipboard data got corrupted. The way he resolved it was by purging the data (I apologize for the lack of a better term).

If it's a video driver bug though, wouldn't pasting anything would give the same result regardless? I could copy and paste other images, but not that 1 pixel transparent gif from that particular web site.

Also I still could not retrieve those contents back, they just disappeared.

Thanks
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Chris Cox

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No, the clipboard data wouldn't cause display artifacts like that, unless something about the clipboard was corrupting memory. It sounds a lot like he was guessing.

Can you reproduce the problem again?
What browser were you using?

What specific version of MacOS 10.10 are you using? (have you installed ALL of the OS updates?)