Photoshop: Can't login, plus other system problems

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  • Updated 4 years ago
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Recently PhotoshopCC stopped recognising my GPU, my scanner stopped working and various drivers failed to be installed by Windows. I seem to have solved the problem by removing some services that appeared alien but now I can't sign in to Creative Cloud. I have changed my password on the Adobe Website and reinstalled CC all to no avail. I am now stuck.

Every time I sign in on the desktop the software tells me that I am signed out and asks me to sign in. It is loopy!
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Tom Trevelyan

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Posted 4 years ago

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Chris Cox

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That sounds like you have some extensive system problems -- have you checked your system for malware (and made sure the definitions are updated)?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did the sign in issue start happening the same time that the other issues with you system started occurring?

This document may help fix your sign-in problem: http://helpx.adobe.com/creative-cloud...
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Tom Trevelyan

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Fortunately I had saved a system image from before the problems started. Unfortunately I do not know if the login problem started at the same time or followed my attempts to solve the problem.
There are a dozen or so "services" running which could be the cause of the problem, with names like PccM, OEM05Mon,GoToAssist, FlexNet, DataMngr Coordinator, Akamai.net, CalibrationLoader5.0. I don't know whether to keep them or get rid of them. Shouldn't Mcafee, which I have installed and up to date do this for me?
So the next question is: should My Adobe products work if I do a clean boot? Or are there essential services running in the background that I cannot dispense with?