Creative Cloud subscription

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I'm hearing from a few different sources that the Creative Cloud Photography Plan which includes LR and PS at $9.99 month will no longer be offered and is being replaced by a more expensive plan which includes 1 TB of storage for $19.99 month.  When I check the Adobe website from my various computers, I still see the $9.99 plan for PS and LR...but others are saying they only see the $19.99 plan and the only $9.99 plan they see is for LR. Further, one person said they communicated with Adobe yesterday and were told that the $9.99 plan will no longer be offered.  I'm really confused because I haven't seen or heard anything about this price increase and am hoping someone can clear up the confusion here and why we are seeing different things on Adobe's website. Someone even sent me a screenshot showing the $19.99 plan from their computer.  Everyone is pushing the panic button but I'm not...yet.  can someone shed some light on this? Since a number of us teach, we want to make sure we don't give out incorrect information. Thank you!
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Betty Wiley

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Posted 2 months ago

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Art M.

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Betty Wiley

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That’s what I’m seeing too...but others are telling me that they are seeing something different and that they communicated Adobe and were told that the $9.99 plan was no longer going to be available.
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Andrew Rodney

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...but others are telling me that they are seeing something different and that they communicated Adobe and were told that the $9.99 plan was no longer going to be available.
Ignore them! 


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Robert Somrak, Champion

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It’s 100% Adobes fault they are confusing their customers this way with a test.
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Andrew Rodney

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Robert Somrak, Champion

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If you would read Laura Shoe’s post on this thread you would see Adobe was running a test that showed different options to different people. Great marketing strategy.
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Andrew Rodney

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But the $9.99 plan IS available, the screen capture above, taken minutes ago shows that's so. 
(Edited)
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Jerry Syder

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Andy, it wasn't for some. 
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Robert Somrak, Champion

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But it wasn’t a few days ago to SOME PEOPLE . Did you bother to read Laura’s post. Also see here. 'https://forums.adobe.com/thread/2607454
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Andrew Rodney

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But it WAS for some people too. My dog, you can find the $9.99 plan elsewhere too IF you take a moment to look for it. Proof of concept:

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Robert Somrak, Champion

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You missed the whole point. Adobe created this confusion. The fact it is ok now doesn’t mean it was and didn’t create confusion.
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Andrew Rodney

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You've missed the point that some consumers are better (smarter) than others. 
Here's another small company providing the plan that works out to $9.99, a company named Amazon


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Floris van Eck

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Which you cannot change or upgrade once it starts. Adobe wants you to cancel it and start paying a monthly fee. Not a good idea.
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Yves Crausaz

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Stop with your rumors ......
Aus USA: https://www.adobe.com/products/photoshop-lightroom-classic.html?promoid=9WGN4565&mv=other even cheaper than in Europe so be content and reasonable, read correctly what is written on the true Adobe website ....


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Butch_M

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It's not a rumor if it is true that Adobe is obfuscating their offerings for some visitors to their site.

When I click on your link I get the screen shown below:



Notice the statement at the bottom ... "Get Lightroom Classic CC as part of a Creative Cloud Photography plan starting at  US$19.99/mo"

Further, when I clicked on the link 'Choose a plan' ... This is the pop-up that was presented :




Would that not lead new/novice users to believe that the traditional $9.99 package is not available?

It appears to me that it is actually Adobe that has created the confusion and perpetuating the building blocks for rumors.
(Edited)
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Andrew Rodney

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GO TO ANOTHER SITE! 
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Betsy Knoche

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This whole thread is ridiculous. I so agree with you Andy. What is - is and until something else actually happens let's just get back to processing photos!
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Butch_M

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Andrew ... perhaps if all you have to offer is links to Amazon ... maybe you should follow your own advice.

Betsy ... if this thread is indeed as ridiculous as you claim ... why are you wasting your valuable time reading it, let alone posting a comment when you clearly value processing photos more?
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Betsy Knoche

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Because I keep getting updates and it is kind of fun watching the fireworks :)
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Robert Somrak, Champion

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Betsy, it may be fun for you but it is not fun for a potential buyer of the Photography plan.  Poor marketing strategy to randomly send different buyers to different price lists and create confusion.  The naming convention of Lr is confusing enough.
(Edited)
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Andrew Rodney

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I only have to offer links to Amazon and B&H Photo because there are some poor consumers here that believe, incorrectly, they have to buy the plan from Adobe. And no, I don't have to follow that advice, I already know how to get the plans for whatever price desired. 
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ProDesignTools

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You can also still get the same $9.99/month plan direct from Adobe... For example, the links on this post will configure the lower-cost 20 GB option, regardless of which browser or account is used, etc.
  
Adobe Gives Ongoing Discount for Photoshop + Lightroom Photography Plan
   
Using a reseller may be another possible option, but often their software support & return/refund policies are less than what Adobe provides.
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Butch_M

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I find it baffling: 

 1) For anyone to intentionally follow a topic in order to receive notifications from a thread they find ridiculous .

2) That creating a scavenger hunt for new potential, customers making it difficult to find what they desire is a viable and productive marketing plan. I get up selling  a customer ... but that usually comes after you have welcomed that customer into the fold. 

It's not rocket science to understand that if you screw up on the first attempt, it that much more difficult to regain the trust of a long term customer, regardless of the quality and reputation of the product or service offered.

Can anyone name another software developer (or any other successful business) that markets their products in this manner where they intentionally obscure a popular offering? 
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Butch_M

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I find it baffling: 

 1) For anyone to intentionally follow a topic in order to receive notifications from a thread they find ridiculous .

2) That creating a scavenger hunt for new potential, customers making it difficult to find what they desire is a viable and productive marketing plan. I get up selling  a customer ... but that usually comes after you have welcomed that customer into the fold. 

It's not rocket science to understand that if you screw up on the first attempt, it that much more difficult to regain the trust of a long term customer, regardless of the quality and reputation of the product or service offered.

Can anyone name another software developer (or any other successful business) that markets their products in this manner where they intentionally obscure a popular offering? 
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Betsy Knoche

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I was an early adopter of the Photography subscription (2013) and have been very satisfied. To date I have no complaints. I found it much easier than upgrading when the the new versions came out. In 2012 and 2013, before signing on to the Photo subscription, I spent $350 on upgrades - emphasis my choice. I would probably be on board even at a higher monthly fee. A lot of the programs I use - Microsoft and Quicken to name two, have gone to a subscription. I am always free to chose other software if I don't like what a particular company is doing.

I know this can be confusing for a new customer, but I just searched for Adobe Photography plan, ended up at the Adobe site and there was a nice little comparison chart with three plans. Two for $9.99 and one for $19.99. The difference seemed to be 20GB for the cheaper plan versus 1T for the more expensive one. I am using LR Classic right now because I prefer to edit on my computer, but that's just me. If they change or drop Classic I'll just have to adapt.
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Butch_M

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I have been purchasing software licensing from Adobe since 1992 (Photoshop v2 and I still have the floppies to prove it) ... I currently have subscriptions that cover 12 seats for my business (that includes 6 full enchilada packages and a mix of Photography packages and individual apps) and another handful of various packages and apps for personal use for myself and my wife. I have no issue with the current subscriptions and am well aware of the differences between the offerings.

Yes, you can jump through hoops and eventually uncover what you are seeking on the Adobe US site ... the crux of the problem is when I offer a seminar to a group of photography minded individuals and offer up links to the $9.99 Photography package and Adobe serves up everything but what those folks are actually seeking ... it's a problem.

That nice comparison chart doesn't always include the 20GB plan for all visitors. As evidenced by screen shares  and the discussion here, and further explained by what Laura Shoe shared in this thread that Adobe is intentionally confusing the issue. Needlessly so IMHO.
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Butch_M

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I have been purchasing software licensing from Adobe since 1992 (Photoshop v2 and I still have the floppies to prove it) ... I currently have subscriptions that cover 12 seats for my business (that includes 6 full enchilada packages and a mix of Photography packages and individual apps) and another handful of various packages and apps for personal use for myself and my wife. I have no issue with the current subscriptions and am well aware of the differences between the offerings.

Yes, you can jump through hoops and eventually uncover what you are seeking on the Adobe US site ... the crux of the problem is when I offer a seminar to a group of photography minded individuals and offer up links to the $9.99 Photography package and Adobe serves up everything but what those folks are actually seeking ... it's a problem.

That nice comparison chart doesn't always include the 20GB plan for all visitors. As evidenced by screen shares  and the discussion here, and further explained by what Laura Shoe shared in this thread that Adobe is intentionally confusing the issue. Needlessly so IMHO.
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Betty Wiley

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I agree and I'm not trying to start rumors...just trying to confirm and clear up confusion that I am hearing from OTHERS on this issue.
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Laura Shoe, Champion

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Official Response
Here's the word from Adobe:

Q: I see that the Creative Cloud Photography Plan (20GB, $9.99) is not available on Adobe.com. What is happening?

"From time to time, we run tests on Adobe.com which cover a range of items, including plan options that may or may not be presented to all visitors to Adobe.com. We are currently running a number of tests in the US."

Q: Is this plan still available for purchase?

"Yes, the plan is still available for purchase from Adobe during this test. Contact support to purchase: https://helpx.adobe.com/contact.html";

Q: Does this mean that (Product name: Lightroom Classic/ Photoshop/Lightroom CC) is no longer available?

"This test has no impact on the availability of any desktop application.Lightroom Classic, Lightroom CC, and Photoshop desktop apps all continue to be available."

Q: Will the Creative Cloud Photography Plan (20GB) be available into the future?

"We don’t comment on future products or plans."
(Edited)
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Robert Somrak, Champion

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"From time to time, we run tests on Adobe.com which cover a range of items, including plan options that may or may not be presented to all visitors to Adobe.com. We are currently running a number of tests in the US."
Who at Adobe thinks totally confusing their customers with pricing tests is a great marketing strategy.  The naming strategy is confusing enough.

Besides that, I don't think customers that are just using Lightroom Classic and Photoshop (most of the ones I know) want to pay for 1TB of cloud when they don't even use the 20gb.  Remember, there are a lot of great alternatives to Lightroom and Photoshop now for photographers.
(Edited)
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Betty Wiley

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amen. Well said. The naming convention is crazy and now this. Bring on the competition.
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Antoine Hlmn

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It is strange, the have removed every compatibility between Classic and mobile. Maybe they’ve decided to stop promoting the official compatibility between those two versions (classic and cloud) of LR because of the many complaints?



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Andrew Rodney

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"From time to time, we run tests on Adobe.com which cover a range of items, including plan options that may or may not be presented to all visitors to Adobe.com. We are currently running a number of tests in the US."
The lesson learned should be, don't go there solely for purchase, don't send others there solely for purchase, don't assume this is the only way to purchase. 
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Robert Somrak, Champion

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You are STILL missing the point Andy. The users didn’t go there on purpose, Adobe Sent them there, apparently randomly. Done
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Andrew Rodney

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You are STILL missing the point Andy. The users didn’t go there on purpose, Adobe Sent them there, apparently randomly.

Sent (forced) them how? And why would they be forced to do anything afterwards? Come on, you're making a mountain out of a molehill for people who are poor consumers.  Facts are, the $9.99 plan is available from multiple sources.  A point you are still missing yourself Bob.

(Edited)
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ProDesignTools

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Hi @Rodney, if Adobe decided to fully discontinue availability of the $9.99 20GB Photography Plan from their own site, then you can be pretty sure that it would soon follow through to other vendors...

Meaning the question discussed here and clarifications sought are relevant not only to customers now but also in the future – and not only to those purchasing via Adobe's site but also on all reseller sites going forward.
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Andrew Rodney

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 if Adobe decided to fully discontinue availability of the $9.99 20GB Photography Plan from their own site, then you can be pretty sure that it would soon follow through to other vendors...

IF they do, they do. Then I'll be more than pretty sure! That isn't the case today. 
The answers I provided are absolutely relevant for anyone wishing to purchase the plan today and when this discussion started. I can't predict the future, neither can you, and what the price of ANYTHING will be in the future is moot. 
No one is forced today or when this discussion to buy any Adobe subscription at any of the differing prices. If they do, the facts are, they can do so for $9.99 a month. 
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Gary Rowe

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Andrew, just because you are right does not make everyone else wrong. Why not try to also see issues from other people's points of view.
Your whining is just clogging up the forum.
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Andrew Rodney

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No, your whining about me being correct is the clog!
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Laura Shoe, Champion

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It is strange, the have removed every compatibility between Classic and mobile. 

@Antoine Hlmn, they haven't - you can still sync your mobile device and web photos to Classic, and still sync collections to mobile and web. That said, Adobe Marketing clearly wants you to choose LR CC. 


(Edited)
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Antoine Hlmn

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I ment: removed it from the description.

This is really sad because, even though sync (with classic) was "officially" discontinued, the won't have any reson to even maintain or troubleshoot any sync issue.

Like you said, they clearly want to push toward cloud.
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Antoine Hlmn

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I ment: removed it from the description.

This is really sad because, even though sync (with classic) was "officially" discontinued, the won't have any reson to even maintain or troubleshoot any sync issue.

Like you said, they clearly want to push toward cloud.
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Antoine Hlmn

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I ment: removed it from the description.

This is really sad because, even though sync (with classic) was "officially" discontinued, the won't have any reson to even maintain or troubleshoot any sync issue.

Like you said, they clearly want to push toward cloud.
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Antoine Hlmn

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I ment: removed it from the description.

This is really sad because, even though sync (with classic) was "officially" discontinued, the won't have any reson to even maintain or troubleshoot any sync issue.

Like you said, they clearly want to push toward cloud.
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Betty Wiley

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I’ve been thinking the same thing for awhile now so I was glad to see your thoughts on this also Laura!
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Laura Shoe, Champion

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Hi @Betty, I'm really not speaking generally, I'm referring specifically to the comparison on the Adobe marketing page that Antoine posted a screenshot above that indicates that Classic is for people who don't want to be able to work using mobile and web. That said, it's clear from Adobe's main photography page that for photographers who are new to Lightroom, they are presenting Lightroom CC as the primary option and then Classic as an alternative. That doesn't mean that they aren't committed to Classic as well - they are clearly still developing it. (I'm not going to get into a debate on this though. ;-)

This is really sad because, even though sync (with classic) was "officially" discontinued, the won't have any reson to even maintain or troubleshoot any sync issue. 
Classic sync has not been officially discontinued, and Adobe continues to fix issues with sync - for example, they fixed some in the latest Classic update. They have stopped adding new capabilities to sync.
(Edited)
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Floris van Eck

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They already stated on this forum that they don't want anyone to use classic sync since it doesn't support all features and won't develop it further. But people using it can do so at their own peril.
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john beardsworth

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No, they have not stated "they don't want anyone to use classic sync" or that it's "at their own peril". They have simply said they do not intend to develop Classic's sync features, which is bad enough! We can happily use the existing sync - though we might see new features that fail to sync properly as a waste of development dollars.

(Edited)
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Julian Halliday

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Is it possible that you are, as it were, grandfathered? Alternatively, though I'm sure you've considered this and/or someone else has pointed it out, have you flushed your browser cache? That's all I can think of. Or possibly you've fallen into one or another strand of a multiverse and have options we mere flatlanders know not of...
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Antoine Hlmn

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Sorry. I did not follow everything that led to this, but I you are referring to the fact some people se different informations on the same websites, I know it’s totally possible. Some companies (Netflix for example) do offer different subscription schemes to test their popularity. The’ve increased the prices to test the impact. In the end, the end price for the user remained the same, of course! :-)
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Yves Crausaz

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Stop your circus

In all your assertions, always copy the URL or you go for clowns

https://www.adobe.com/ch_fr/products/photoshop-lightroom.html









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Butch_M

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The Adobe French site is of no use to me, I'm in the U.S. 

The circus, in this situation,  is Adobe's invention ... read Laura Shoe's offering above. They, by their own admission, are playing games.
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Andrew Rodney

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In your opinion it's a game. Adobe calls it a test. Whatever, the facts are, you absolutely do not have to subscribe at that price. There are plenty of alternatives. 
Maybe Adobe is testing how bad some consumers are at making a purchase. 
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Gary Rowe

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Andy, how smart you are. How I wish others were as smart as you, and knew that they shouldn't believe what Adobe tells them.
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Butch_M

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Yes Andrew, that must be it ... Adobe desires to prove their new prospective customers are inept at shopping for their products. Challenging first time buyers to an unannounced scavenger hunt should enhance their bottom line for decades to come. Bravo, Adobe (and Andrew) what a perfect marketing scheme! Well done!
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Andrew Rodney

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Common sense isn’t a flower that grows in everyone’s garden.
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David Converse

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Adobe should be the canonical source for product information.

If I see a list of plans on adobe.com then I expect that those are what is available. I shouldn't have to look on Amazon (who I don't do business with anyway) to see if maybe there is a different offering.

Common sense says that the OEM is not supposed to confuse people.
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Andrew Rodney

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Confused people are confused. Some can't help themselves. They should spend more time listening to none confused people. But they’d rather rant and post.
(Edited)
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Butch_M

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Indeed Andrew, there doesn't seem to be much at all blooming in the Adobe marketing garden of late.

How uncommon it is to think that visiting the developer's own web site would be the most difficult place to discover the item you wish to purchase?  Surely the dolts who believe so deserve not to purchase Adobe products .... eh Andrew?
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Andrew Rodney

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It's clear now, your difficulties in finding the best prices on Adobe products... eh Butch?
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ProDesignTools

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Wow. Andrew, it's not since the CS6 days in 2012 that there's supposed to be any difference in pricing between Adobe directly and an authorized reseller...  

And certainly there was never any differences in offerings between Adobe and their resellers, either with CS or CC.

But since the advent of Creative Cloud, these two aspects have always been the same across Adobe and their resellers, as they were required to be.

So to suddenly expect customers to turn back the clock six years in order to seek "the best prices on Adobe products" doesn't seem particularly intuitive, or productive.
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Art M.

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How do we unsubscribe from threads? More generally I wish that Adobe would offer option for one single daily digest of all subscribed threads. Or weekly. Is that an option that I perhaps overlooked? Thank you. Art.
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Andrew Rodney

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So suddenly; perhaps, yes. And if confused consumers believe the price or packages will always remain the same, six years more or less than its been, they will be in for a rude awakening believing such assumptions.
IF you are an Adobe stock holder, you can voice your disappointment to them. IF you are an Adobe customer, you can decide to refrain from being one in the now or future. Ranting here is utterly pointless. But affecting change isn't the agenda for some posting.
Those who ACTUALLY wish to purchase the plan at $9.99 a month can do so and it's been explained HOW. Anything more is NOISE.
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Butch_M

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Andrew ... noise appears to be a two-way street.

Ranting about rants is ... well ... ranting ...
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ProDesignTools

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Those who ACTUALLY wish to purchase the plan at $9.99 a month can do so and it's been explained HOW.

Andrew, what you still seem to be missing (somehow) is that probably 90+% of those who wish to do so will never see this thread...

That's the core issue. And others here may care about more than just the 10% who are able to figure it out.

@Art – sorry, there is no such mechanism to my knowledge. Only [un]subscribing to individual threads, either here or on the Forums pages.
(Edited)
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Andrew Rodney

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Yes Butch; let's agree to disagree and stop the noise.
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Butch_M

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You can stop anytime you wish.  You don't need my consent.
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Andrew Rodney

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But can YOU stop? Seems not; more noise. After all, the answer to how and where to subscribe at $9.99 was provided well over a week ago. 
Need to update your subscription, are you still confused how to do so?

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