Photoshop: Creative Cloud desktop app not launching with Windows 10

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  • Problem
  • Updated 3 years ago
  • (Edited)
After installing windows 10 Creative cloud no longer launches.There is an error message saying
"windows cannot find C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe"
I've tried running in Admin and compatibility mode but without success. When I troubleshoot compatibility it tells me it is not compatible.
Adobe support have tried various ways of attempting to install and launch but without success
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jim mitchell

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Posted 3 years ago

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Chris Cox

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That sounds like you are missing the actual application files, and need to reinstall the Creative Cloud app.
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jim mitchell

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no the files are there. If I view file location from the shortcut then it opens up the correct directory
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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jim mitchell

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Thanks for the replies. I've uninstalled CC using the uninstaller and re-installed but still have the same issue