Creative Cloud is still not offering Lightroom CC updates

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  • Problem
  • Updated 9 months ago
This is not a new issue, every time a new Lightroom Desktop release comes out CC never offers the update (although it does for other apps like Photoshop and Illustrator, which I barely use) and it doesn't even list clearly released versions when I check the available versions: 



I even went through the brand new Creative Cloud app upgrade for macOS today expecting something to change with the poor caching strategy that must be causing this, and yet still no update is available for Lightroom.

For context:

Lightroom version: 2.3 [ 20190502-0902-47ed471 ] (May  3 2019)
Operating system: macOS
OS Version: 10.14 [6]
Application architecture: x64
Logical processor count: 12
Processor speed: 3.2 GHz
Built-in memory: 32,768.0 MB

In the past, I've tried: 
- hard reloading the Creative Cloud app (doesn't work)
- signing out of Creative Cloud (doesn't work)
- uninstalling Lightroom completely, signing out of Creative Cloud, signing in back in and redownloading Lightroom from scratch (does work but this is absolutely insane and I shouldn't have to do this) 

Please tell me Lightroom/CC engineers are aware of this issue. I've detailed in the past these same issues when I had to upgrade from 2.2 to 2.3 as you'll find in this thread: https://feedback.photoshop.com/photoshop_family/topics/high-sustained-cpu-usage-from-dynamiclinkmediaserver?topic-reply-list[settings][filter_by]=all&topic-reply-list[settings][reply_id]=20124478#reply_20124478
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Olivier Lacan

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  • frustrated

Posted 9 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Olivier,

Just to confirm, you are logged in with the same email address that you've used to log in here? I want to make sure you're not on a CC Team membership.
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Olivier Lacan

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Hey Jeffrey,

Yes I am signed in with the same (personal) email address I use here. I have a wholly separate Adobe account associated to my work which I don't use on this machine in any way. So unless there's some sort of weird session entanglement between these two unrelated accounts, my account should definitely not show up as a CC Team membership.
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Olivier Lacan

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After checking account.adobe.com I think there's definitely something associated with my work account in a way that I didn't expect. I'm not sure if there's a way to disassociate my personal email from my work account but I wouldn't be surprised if that was the cause of updates not being pushed.


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Olivier Lacan

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I've asked my employer to remove me from the Adobe for Enterprise account and I'll report back as soon as that's done. I expect the effect will be that I'll receive Lightroom upgrades. It's very likely I only receive Illustrator and Photoshop updates because those are tools used by my company whereas Lightroom isn't.