Creative Cloud is acting like ransomware

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  • Updated 11 months ago
I installed Lightroom 6 on a new computer with a fresh Windows 10 image.  I did it from a fresh download of LR6.0 from Adobe's site.  I then hit "upgrade" from within LR to get to 6.14 from 6.0.  The Application Manager "upgraded" itself to "Creative Cloud desktop" (without asking me) and then tried to force me to buy either CC or Classic giving me no way to upgrade to 6.14.  I overcame that by downloading the 6.14 patch installer and bypassing Creative Cloud that way.

Now I'm trying to uninstall the Creative Cloud desktop application and the uninstaller just hangs.  I've tried it with normal and elevated privileges.  I've tried it after a reboot and after a re-login.  I've tried it from Avecto Program Manager and from Windows Program Manager.  I let it run over night.  I have to kill the process which then tells me it was successfully uninstalled but it's still there.

Doesn't that behavior (installs on its own without asking, tries to force you to buy something, and can't be removed) sound a little like ransomware to you?
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Lee Jay

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Posted 11 months ago

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Lee Jay

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Okay, I finally got it removed by contacting my admin and having him log into his admin account on my machine with full admin rights.  My account with elevated privileges wasn't enough to remove it even though it was enough to install it.

Here's hoping it doesn't come back on its own.
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Zigi Putnins

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Is it asking you for money and witholding services unless you pay up? Sounds like its not. So calling it ransomware is a bit extreme.

AV companies have a bad reputation for having very difficult uninstall processes as well. Could be just aggressive marketing or poor product design.
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Lee Jay

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It did withhold services, namely the service of upgrading 6.0 to 6.14 which is the only thing I asked it to do.  It would only upgrade me to CC or Classic and only if I paid.  I circumvented that but it also wouldn't uninstall normally which is another common sign of malware.
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Todd Shaner, Champion

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Lee Jay

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I ran windows uninstall which ran the Creative Cloud uninstaller.
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John Hansen

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I am unafraid to call it how I see it. It is just typical Adobe. It "could be aggressive marketing, and it could be poor product design" as Zigi Putnins suggests, but as the question was asked by Lee Jay, <doesn't this> sound a little like ransomware to you?
And to me it sounds like all three. In a dark world where subscription services are the new ransomwear, that is practiced out in full public view, Adobe is just being the typical Adobe that so easily provokes a love/hate relationship with its customers. They are an unappealing company to have their software on my machine. But I have subjected myself to this form of abuse so I restrain myself from complaining too much while I mount a quest to find a tool that serves my needs. When a competitor creates equal software features and equally usable tools while offering a more desirable customer experience, Adobe will have to change or die (dying is a very specific form of change).