Creative Cloud Desktop App Notifications

  • 1
  • Problem
  • Updated 5 months ago
I cannot delete old notifications in the Creative Cloud App. This has been an issue for the last few versions. I am now running version 4.5.0.329. One of the notifications is a few months old, the other two years old. I also notice that if I uncheck the "Show Notifications" checkbox in the General Panel of the CC app that it is rechecked the next time I launch the app. Is anyone seeing similar behavior or know how to resolve this behavior?
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JC

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Posted 5 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Deleting notifications isn't supported at this time.

I can't reproduce the notifications prefs issue. The state of the checkbox persists between launches of Creative Cloud.

Are you on Mac or Windows?
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JC

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Thanks for the feedback. I am running on Win 7 Professional, fully updated.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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One of the folks here who supports the CC desktop app thought it might be a permissions/administrator issue.
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JC

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I don't think that's the issue. I have an administrative account on the computer and still can't keep the check mark from returning on the next relaunch in the General panel. I can, on the other hand, check or uncheck the OS notifications in the other panels. Those changes remain persistent from relaunch to relaunch.