creative cloud app running in compatibility mode

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  • Updated 1 month ago
  • (Edited)
When starting CC, I get a warning window advising that my creative cloud app is running in compatibility mode.
I have checked and it is not running in compatibility mode.
If I just press OK in the window the list of my apps does not include Lightroom Classic or Camera Raw.
I have Windows 64 which is auto updated.
Adobe did come in under remote support but after setting CC to run in admin mode said it was fixed, but it isn't.
I can run my LR and PS apps without problem so I am not being prevented from processing etc, but could be missing out on future updates through CC.
I have run repair on CC twice but no change.
I cannot uninstall CC, with a view to reinstalling it, because LR and PS require it apparently.
Any ideas?

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Michaelfromoz

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  • frustrated

Posted 3 months ago

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Tom Mickow

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Same here...almost.

I have a laptop and a desktop.  On the laptop, the Creative Cloud app has been barking about being in compatibility mode since last week, but the problem hasn't come up on the desktop at all.  Both computers are running Windows 10 Enterprise Version 10.0.17763.615.

The only difference I've found is that the laptop installed the "2019-07 Servicing Stack Update for Windows 10 Version 1809 for x64-based Systems (KB4512937)" update right around the time the problem started, but the desktop has not received that update.

All my apps appear to still be listed, including Lr Classic and Camera Raw, so it hasn't affected me other than being an annoyance.  I've just been ignoring it up to this point.
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Michaelfromoz

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Yes, I have been putting up with it and I am sure that a Windows update was the reason, but which?
I don't have that particular update on my laptop. I do have 69 Windows updates installed on 10th July, which is probably about the time I first got the warning.
I am really surprised that no-one else has noticed this issue.
Help.....!
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Tom Mickow

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Just for kicks, I updated my desktop (the computer that was NOT having the issue) to 10.0.18362.267 today and the CC app is still working fine on it.  No compatibility mode prompt.
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Michaelfromoz

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My laptop is a Dell. What's yours?

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Tom Mickow

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Mine is a Dell as well.  Kind of doubt that has anything to do with the issue though.
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Patrick Philippot

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Same problem here on my PC but I do see Camera RAW and LR Classic in the app list. I'm running Windows 10 Pro 1903. The problem appeared recently but I cannot relate this to a Windows update. I think this issue showed up after an update of CC Desktop itself.

It should be noted that on my system, CC Desktop doesn't run at all if not launched as an administrator. So, I have setup the .exe properties to have it systematically launched as an administrator. Since this setting is located in the same panel as the compatibility mode setting, maybe CC desktop is considering that a compatibility mode is active ?
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Michaelfromoz

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I am now also seeing all my apps in the installed apps list which is better than it was.
However, every morning I have to go though the process of acknowledging CC is in compat mode and then get on with my day. One of the problems with Cloud is that you can't uninstall and reinstall as it won't let you, because of the CC apps, and I really don't want to mess with them at all. I have 'repaired' CC a couple of times without success.
Maybe wait until the next CC update and hope things are then 'fixed'.
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Patrick Philippot

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Hi,

You don't have to uninstall everything, though. Just run the Adobe Cleanup Tool and select the option allowing to only wipe out CC Desktop. Then you can reinstall it. However, uninstalling and reinstalling didn't fix the problem for me.
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Anthony Tilke

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I have had the same problem. Now there is a CC desktop update trying to download, but I get update failed with error code 184. The troubleshooting shows that this is a  locked file error. However, the solution to restart and run again does not resolve the issue. I have also run repair without result.
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Patrick Philippot

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You have to first determine which file is locked. Download and run the  Adobe Log Collector tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html). Unzip the created archive and look for the Install.log file. Open it in a text editor and search for "184". This will give you information about which file could not be replaced. Depending on the file, the procedure will differ. If this is CCLibraries.exe, just open the task manager and kill that process. Then retry to auto update. If it's another file, the procedure will be different.

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Anthony Tilke

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Thanks Patrick. Indeed, the logs showed that blocking issue was a failed attempt to move the updated CCLibrary.exe from the temp installer directory to the application folder. By forcing CC Libraries process to end and then selecting retry, the update completed successfully.
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Patrick Philippot

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You're welcome. It's interesting to note that CC Desktop fails to update itself because it cannot replace an executable that it has itself launched or on which it depends. Also, instead of stupidly hiding this information in a log file, it should advertise it to the user and try to unload that code automatically. After all, only Adobe knows what CCLibrary.exe is for. This is not only a bug, it's just bad programming.
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Anthony Tilke

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Seemed to have found a work around on the compatibility notice that has been reported here. For the adobe cc desktop app I set to run as administrator. After a restart, I turned off run as administrator option and now no longer receive the message that adobe cc desktop is running in compatibility mode.

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Patrick Philippot

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Interesting. But in my case, CC Desktop runs only as an administrator. Otherwise, it loads and immediately freezes.
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Michaelfromoz

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I can see the run as administrator under properties. How do you switch it off?
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Patrick Philippot

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In the Compatibility tab of the Properties dialog, just uncheck this option for the current user or for all users.