Creative Cloud Account Issue

  • 1
  • Question
  • Updated 3 months ago
I was reviewing my CC account yesterday getting ready to reup for another year. In so doing I noticed that my computer is listed twice as being Activated under two slightly different names:

My Computer Name on WINDOWS, and
My Computer Name on WINDOWS_64

So I deactivated them both and then logged out and back in again. Only the "My Computer Name on WINDOWS_64" was listed as Activated. I checked a couple of times yesterday with no duplications. I thought all was well and good.

This morning both names are again listed as Activated. This is not a big deal except I'm concerned that when I really want to add another computer to my account my single computer will already count as two. Has anyone else run into this anomaly?
Photo of JC

JC

  • 103 Posts
  • 30 Reply Likes

Posted 4 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15416 Posts
  • 2264 Reply Likes
Hi JC,

Older Adobe Creative Cloud applications, versions 2018 and earlier, use a 32-bit version licensing app. Current versions, 2019 and newer use 64-bit version licensing app. The top listing is an app license from an older version and the bottom is from a current version. 32-bit and 64-bit activations on the same machine are counted as 1 against your 2 activations.
Photo of JC

JC

  • 103 Posts
  • 30 Reply Likes
Thanks for the follow-up and explanation Jeffery. Having said that, the way this is handled is far from user friendly or intuitive from a customer perspective.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15414 Posts
  • 2263 Reply Likes
I agree. I brought it up with the licensing activation team. They said there were changes coming to make it more obvious from all the surfaces where activation appears.
Photo of JC

JC

  • 103 Posts
  • 30 Reply Likes
Thanks for the additional follow-up both with me and especially with the Licensing Activation Team.

All the best,

JC