Photoshop: crashing when opening kular, mini-bridge and sidebar expand

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
I am getting errors with photoshop cs5.. not only will kular not connect but when I attempt to open mini bridge I get errors and it crashes, this also happens when I try to expand all the sidebars on the right using the arrows at the same time.. here is one error I copied

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 12.0.4.0
Application Timestamp: 4d9d8f8e
Fault Module Name: PlugPlug.dll
Fault Module Version: 2.0.0.746
Fault Module Timestamp: 4baba56e
Exception Code: c00000fd
Exception Offset: 00000000000e3677
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 8191
Additional Information 2: 8191dbacd2e6ba15e1ca98dcedf6a08e
Additional Information 3: 1c40
Additional Information 4: 1c40c9f80a34cc4bdc691ff68ab50cea

would anyone have any idea on what is going on and what the fix might be.. thanks
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glynn alexander

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  • frustrated

Posted 6 years ago

  • 1
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried restoring your prefs? http://adobe.ly/PS_Prefs

Also, can you post your system info so we can see if there are any other panels installed?

Launch Photoshop. Choose Help>System Info...

Copy the info and paste it here.

Note: Photoshop System Info contains and entry with your serial number so make sure to remove the serial prior to posting.
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glynn alexander

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Thanks for the response and sorry for the late reply.. here is the requested info . .also, yes i have restored preferences, I have even installed it again just in case it was corrupt somehow.

Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:11, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 2194 MHz
Built-in memory: 4095 MB
Free memory: 2218 MB
Memory available to Photoshop: 3440 MB
Memory used by Photoshop: 70 %
Image tile size: 132K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: False.
OpenGL Crash File: Not Detected.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: ATI Radeon HD 3400 Series
Display: 2
Display Bounds:= top: 0, left: 0, bottom: 1050, right: 1680
Display: 1
Display Bounds:= top: 0, left: 1680, bottom: 1080, right: 3600
Video Card Number: 1
Video Card: ATI Radeon HD 3400 Series
Driver Version: 8.850.0.0
Driver Date: 20110419000000.000000-000
Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: ATI Radeon HD 3400 Series
Video Card Memory: 256 MB
Serial number: *removed*
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\
Temporary file path: C:\Users\Glynn\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 149.1G, 94.4G free
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2010/10/04-23:36:11 64.441628 64.441628
adbeape.dll Adobe APE 2010/02/23-12:40:58 61.421986 61.421986
AdobeLinguistic.dll Adobe Linguisitc Library 5.0.0
AdobeOwl.dll Adobe Owl 2010/06/03-13:43:23 3.0.93 61.433187
AdobeOwlCanvas.dll Adobe Owl Canvas 3.0.68 61.2954
AdobePDFL.dll PDFL 2010/12/13-23:37:10 64.341419 64.341419
AdobePIP.dll Adobe Product Improvement Program 5.0.0.2021
AdobeXMP.dll Adobe XMP Core 5.0 61.134777
AdobeXMPFiles.dll Adobe XMP Files 5.0 61.134777
AdobeXMPScript.dll Adobe XMP Script 5.0 61.134777
adobe_caps.dll Adobe CAPS 3,0,116,0
adobe_OOBE_Launcher.dll Adobe OOBE Launcher 1.0.0.64 (BuildVersion: 1.0; BuildDate: Mon Jan 26 2010 21:49:00) 1.000000
AFlame.dll AFlame 2010/02/23-17:27:33 61.421976 61.421976
AFlamingo.dll AFlamingo 2010/02/23-17:27:33 61.421978 61.421978
AGM.dll AGM 2010/10/04-23:36:11 64.441628 64.441628
ahclient.dll AdobeHelp Dynamic Link Library 1,5,0,30
aif_core.dll AIF 2.0 53.422628
aif_ogl.dll AIF 2.0 53.422628
amtlib.dll AMTLib (64 Bit) 3.0.0.64 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00) 1.000000
amtservices.dll AMTServices (64 Bit) 3.0.0.64 (BuildVersion: 3.0; BuildDate: Mon Jan 26 2010 21:49:00) 1.000000
ARE.dll ARE 2010/10/04-23:36:11 64.441628 64.441628
asneu.dll AsnEndUser Dynamic Link Library 1, 7, 0, 1
AXE8SharedExpat.dll AXE8SharedExpat 2010/02/23-17:27:33 61.421978 61.421978
AXEDOMCore.dll AXEDOMCore 2010/02/23-17:27:33 61.421978 61.421978
Bib.dll BIB 2010/10/04-23:36:11 64.441628 64.441628
BIBUtils.dll BIBUtils 2010/10/04-23:36:11 64.441628 64.441628
boost_threads.dll DVA Product 5.0.0
cg.dll NVIDIA Cg Runtime 2.0.0015
cgGL.dll NVIDIA Cg Runtime 2.0.0015
CoolType.dll CoolType 2010/10/04-23:36:11 64.441628 64.441628
data_flow.dll AIF 2.0 53.422628
dvaadameve.dll DVA Product 5.0.0
dvacore.dll DVA Product 5.0.0
dvaui.dll DVA Product 5.0.0
ExtendScript.dll ExtendScript 2010/10/19-10:22:12 61.445301 61.445301
FileInfo.dll Adobe XMP FileInfo 5.0 61.134777
icucnv36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
icudt36.dll International Components for Unicode 2009/06/17-13:21:03 Build gtlib_main.9896
image_flow.dll AIF 2.0 53.422628
image_runtime.dll AIF 2.0 53.422628
JP2KLib.dll JP2KLib 2010/12/13-23:37:10 64.181312 64.181312
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2, 0, 1, 11
MPS.dll MPS 2010/12/13-23:37:10 64.450375 64.450375
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.4940
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.4940
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.4940
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.6161
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS5 CS5
Plugin.dll Adobe Photoshop CS5 CS5
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 2.0.0.746
PSArt.dll Adobe Photoshop CS5 CS5
PSViews.dll Adobe Photoshop CS5 CS5
SCCore.dll ScCore 2010/10/19-10:22:12 61.445301 61.445301
tbb.dll Threading Building Blocks 2, 1, 2009, 0201
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 1.0.0.68 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 1.0.0.68
WRServices.dll WRServices Thursday January 21 2010 12:13:3 Build 0.11423 0.11423
wu3d.dll U3D Writer 9.3.0.113

Installed plug-ins:
3D Studio 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Accented Edges 12.0
ADM 3.11x01
Alien Skin Autolayer 3 3.0.0 15815 2010-08-03 10:26
Angled Strokes 12.0
Average 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Bas Relief 12.0
BMP 12.0.2
Bokeh 2.0.0
Camera Raw 6.6
Chalk & Charcoal 12.0
Charcoal 12.0
Chrome 12.0
Cineon 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Collada 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Color Halftone 12.0.2
Colored Pencil 12.0
CompuServe GIF 12.0.2
Conté Crayon 12.0
Craquelure 12.0
Crop and Straighten Photos 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Crop and Straighten Photos Filter 12.0.2
Crosshatch 12.0
Crystallize 12.0.2
Cutout 12.0
Dark Strokes 12.0
De-Interlace 12.0.2
Dicom 12.0
Difference Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Diffuse Glow 12.0
Displace 12.0.2
Dry Brush 12.0
Eazel Acquire 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Embed Watermark 4.0
Entropy 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Extrude 12.0.2
FastCore Routines 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Fibers 12.0.2
Film Grain 12.0
Filter Gallery 12.0
Fresco 12.0
Glass 12.0
Glowing Edges 12.0
Google Earth 4 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Grain 12.0
Graphic Pen 12.0
Halftone Pattern 12.0
HDRMergeUI 12.0
IFF Format 12.0.2
Imagenomic Plug-in Console 1, 2, 0, 0
Ink Outlines 12.0
JPEG 2000 2.0
Kurtosis 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Lens Blur 12.0
Lens Correction 12.0.2
Lens Flare 12.0.2
Lighting Effects 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Liquify 12.0.1
Matlab Operation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Maximum 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Mean 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Measurement Core 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Median 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Mezzotint 12.0.2
Minimum 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
MMXCore Routines 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Mosaic Tiles 12.0
Multiprocessor Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Neon Glow 12.0
Note Paper 12.0
NTSC Colors 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Ocean Ripple 12.0
OpenEXR 12.0.2
Paint Daubs 12.0
Palette Knife 12.0
Patchwork 12.0
Paths to Illustrator 12.0.2
PCX 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Photocopy 12.0
Photoshop 3D Engine 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Picture Package Filter 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Pinch 12.0.2
Pixar 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Plaster 12.0
Plastic Wrap 12.0
Plug-in on new layer 2, 0, 4, 0
PNG 12.0.2
Pointillize 12.0.2
Polar Coordinates 12.0.2
Portable Bit Map 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Portraiture 2.3.0.8
Poster Edges 12.0
Radial Blur 12.0.2
Radiance 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Range 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Read Watermark 4.0
Reticulation 12.0
Ripple 12.0.2
Rough Pastels 12.0
Save for Web & Devices 12.0
ScriptingSupport 12.0.4
Shear 12.0.2
Skewness 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Smart Blur 12.0.2
Smudge Stick 12.0
Solarize 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Spatter 12.0
Spherize 12.0.2
Sponge 12.0
Sprayed Strokes 12.0
Stained Glass 12.0
Stamp 12.0
Standard Deviation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Sumi-e 12.0
Summation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Targa 12.0.2
Texturizer 12.0
Tiles 12.0.2
Torn Edges 12.0
Twirl 12.0.2
U3D 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Underpainting 12.0
Vanishing Point 12.0
Variance 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Variations 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Water Paper 12.0
Watercolor 12.0
Wave 12.0.2
Wavefront|OBJ 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
WIA Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
Wind 12.0.2
Wireless Bitmap 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
ZigZag 12.0.2
Plug-ins that failed to load: NONE

Flash: 0
Installed TWAIN devices: NONE
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glynn alexander

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still having this issue, thanks
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Glynn, the only thing that I can see offhand that's out of the ordinary are few 3rd party plug-ins. If you put a tilde ~ in front of the Plug-ins folder (e.g. "~Plug-ins", restore your prefs, then relaunch Photoshop, does it work correctly?
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glynn alexander

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checking
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glynn alexander

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no, sorry, its still the same issues
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ugh. OK. I haven't seen a ton of reports on this issue so I'm wondering if we can try one more big hammer:

Can you try creating a new admin user account and running from that?

I'll need to ask around for some additional help debugging this if that doesn't give us more clues.
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glynn alexander

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for some reason my pc did not like me making another account.. got an error so I used the windows hidden admin account and all seems fine in there except I could not test kular as I could not find the button
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That leads me to believe there are problems with the OS/permissions that may be affecting a resource needed for Extension Panels.
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glynn alexander

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I had a good hunt and the only file I could not access that I should be able to was the users folder under 'C' so I fixed that and that strangely seems to have done the trick.

the only thing I am still not able to do and thats to connect to kular.. any ideas on that one ?

thanks
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Cool. So the Kuler panel loads but you can't log in? Are you logged into CS Live in the upper right hand corner of the screen? (button on the Application Bar)
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glynn alexander

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Ahhh, I know what it is now ( had a warning my firewall was blocking it ).. I blocked a few of adobes servers at one stage along with a load of others as I was having problems with a trojan using open connections to communicate out so I blocked a load of programs and forgot to remove adobe from the hosts file

thanks very much.. issues sorted.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
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Cool. Thanks for your patience and sticking with me through all this troubleshooting. I hadn't seen this particular issue before so it took some doing. Cheers.

- Jeff
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glynn alexander

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and thank you for your time ;)