Crashing Bridge CS6 for PCs where user folders have been moved to second drive (D:)

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  • Updated 7 years ago
Bridge CS6 crashes when trying to run the program as a non-admin (normal user) in Win 7 64 bit if the user has done a custom install.

This impacts both Photoshop and Bridge CS6. Photoshop can be "repaired" by holding down the ALT-key during startup and then one can change the default cache location (which I believe is the single problem to start with for PS CS6).

Side note: Most of the people having this problem have done special SSD-installations (moving all user files to a large secondary disk, because the primary one is a small one only fitting for the OS). Seems the programmers pointing out/creating the TEMP and CACHE directories did not test this particular scenario.

Here is an example of an instruction on how move all user directories during the Win 7 basic installation if needed for testing. method is using the so called “audit mode” installation. This is a quite common installation method for power-users looking for extra performance.

If this is done then the Photoshop CS6 installation will point to a CACHE directory where it has not sufficient priviledges (can be corrected with a ALT-button start for Photoshop. But Bridge has two problems for these installations. One is the CACHE (can be correct with some tricks), but the TEMP directory it tries to create in the WIN 7 root and this I do not know how to correct. I think this requires programming.

Side note 2: this is not a problem in CS5.

Hope you can help soon.
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Johan Nordell

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Posted 7 years ago

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Dean Packwood

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Having the same issue. I have SSD and performance system described above and experiencing Bridge crash. Bridge starts, but as soon as I click a folder, it crashes. Changing the system temp dir in Environment Variables did not fix issue.

Running Win7 Home Premium
16GB Ram
i7 3.2Ghz
2 x GTX 580 SLI