Photoshop: Blue Screen - Crashing Windows (CS6)

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  • Updated 9 months ago
  • (Edited)
Adobe Photoshop CS6 Extended crashes windows to a blue screen stating it is dumping. I do not see any solutions for this issue. Please advise.
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Josie Maldonado

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  • frustrated

Posted 4 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect your video driver. Blue screens are usually caused by a low level issue such a driver.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...
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Josie Maldonado

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I am just now seeing that you had responded to my issue from 12 months ago!!! But, anyhow, I still have that problem. I also tried to update the driver as you stated and it seems I have the most recent driver software installed for my device. I have an Intel(R) HD Graphics card installed.

Do you have any other suggestions? Or does anyone else know what I can do to prevent this from happening?
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Chris Cox

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A blue screen (kernel panic for Windows) can be caused by bugs in the OS, bugs in low level drivers (like video, or sometimes USB), or defective hardware.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...
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Ramesh Kannan

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If i open Adobe Photoshop after some time system will restart i mean BLUE SCREEN error KERNEL_SECURITY_ERR then my System info the video card driver is up-to[date then its an advanced video card cif any one know to fix pls comment :)
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Chris Cox

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A blue screen (kernel panic for Windows) can only be caused by bugs in the OS, bugs in low level drivers (like video, or sometimes USB), or defective hardware (bad RAM, bad power supply, etc.).

Did you update your video card drivers from the GPU maker's website?

And if you can get more details on the BSOD, it might identify which part of your system is broken.
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Dayat Al-jazerra

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