Photoshop CC 20.0.3: Crashing while 3d rendering

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  • Problem
  • Updated 1 year ago
  • In Progress
  • (Edited)
My issue is simple. I'm getting crashes when I attempt to render 3D, in multiple scenarios:

- A material has an Opacity less than 100%
- A material has Illumination
- A material has refraction
.. and other random times when attempting to render. 

I also still get occasional crashes when attempting to edit an objects material

My PC:

Win 10 Pro 64 bit
CPU: Intel Xeon E5-1650 v4 @ 3.60GHz
24 Gb RAM
GPU: 4095MB NVIDIA Quadro M2000 (I have the latest driver from NVidia - Quadro/Desktop Quadro Notebook Driver Release 418, version 418.81)

Photoshop Settings (version: 20.0.3)

uses 70% of available RAM
Use Graphics Processor checked, on Normal mode
History States: 20
Cache Levels: 4
Cache Tile Size: 132k

Here is a screen of my 3D settings:

If someone would kindly remind me how to paste in the crash report I can do that as well. 

I spent an hour and a half on Adobe Chat with a rep who made many adjustments, trashed prefs, changes settings, etc. In the end his only solution was to install an older version of Photoshop (v 19.1.7). 3D renders fine in this version. 

Thanks for any and all replies. 

Photo of Andy McGinnis

Andy McGinnis

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Posted 1 year ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi Andy, I found the crash logs from you and I've logged this issue for engineering to investigate.