Photoshop 2020: Crashing in Windows

  • 1
  • Problem
  • Updated 5 months ago
  • (Edited)
I have had two different computers now where Photoshop 2020 crashed. Last week, I figured it was because my computer is 8 years old now so I ever ordered new memory cards. But then today when using my newer work laptop, Photoshop 2020 crashed when I tried to open a file. I can't even get it to "end task" in the Task Manager. I use Photoshop for 80% of my work so this is very frustrating. I've never had issues like this before. Please fix this!
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Crystal Kirkman

  • 4 Posts
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  • frustrated

Posted 5 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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  • 2897 Reply Likes
I'm not seeing any crash logs submitted with the email address you used to log in here. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html  It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help>System Info...and copy/paste the text in a reply.
(Edited)
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Crystal Kirkman

  • 4 Posts
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Here you are. This is the first time I had an issue on my Mac Book using Windows 10. I had lots of problems with my home PC using Windows to the point I even ordered more memory thinking that may be the problem. (see below)

Adobe Photoshop Version: 21.0.3 20200115.r.91 2020/01/15: 21f283574f6  x64
Number of Launches: 178
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:6, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2494 MHz
Built-in memory: 16292 MB
Free memory: 8943 MB
Memory available to Photoshop: 14905 MB
Memory used by Photoshop: 60 %
ACP.local Status:
 - SDK Version: 1.24.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.20.55
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: Unavailable
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1800, right=2880
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GT 750M"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="22.21.13.8205"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GT 750M/PCIe/SSE2"
glgpu[0].GLRendererID=4073
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvaowu.inf_amd64_261a1063b748fa57\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaowu.inf_amd64_261a1063b748fa57\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaowu.inf_amd64_261a1063b748fa57\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvaowu.inf_amd64_261a1063b748fa57\nvldumdx.dll"
glgpu[0].GLDriverDate="20170501000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="GeForce GT 750M"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="382.05"
clgpu[0].CLBandwidth=5.132e+10
clgpu[0].CLCompute=192.398
License Type: Subscription
Serial number: 94070533621402819010
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\ckirkman\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 390.4G, 230.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2019/11/20-15:01:25   97.614776   97.614776
   AdbePM.dll   PatchMatch 2019/09/25:16:59:41   1.613549   1.613549
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2019/09/09-16:07:36   79.348578   79.348578
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.40.48685   
   AdobeSVGAGM.dll   AdobeSVGAGM   97.614776   97.614776
   AdobeXMP.dll   Adobe XMP Core 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPFiles.dll   Adobe XMP Files 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPScript.dll   Adobe XMP Script 2019/08/13-01:06:57   79.164036   79.164036
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2019/09/17-01:11:26   79.613319   79.613319
   ahclient.dll    AdobeHelp Dynamic Link Library   4.1.0.0   
   AIDE.dll   AIDE 2019/09/09-16:07:36   79.613133   79.613133
   ARE.dll   ARE 2019/09/17-01:11:26   79.613319   79.613319
   AXE8SharedExpat.dll   AXE8SharedExpat 2019/09/16-11:49:24   79.613314   79.613314
   AXEDOMCore.dll   AXEDOMCore 2019/09/16-11:49:24   79.613314   79.613314
   Bib.dll   BIB 2019/09/17-01:11:26   79.613319   79.613319
   BIBUtils.dll   BIBUtils 2019/09/17-01:11:26   79.613319   79.613319
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2019/11/20-15:01:25   97.614776   97.614776
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2019/09/05-01:10:23   79.273548   79.273548
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   LogSession.dll   LogSession   8.1.0.40.48685   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2019/09/27-13:40:09   79.613613   79.613613
   pdfsettings.dll   Adobe PDFSettings   1.07   
   Photoshop.dll   Adobe Photoshop 2020   21.0   
   Plugin.dll   Adobe Photoshop 2020   21.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.46   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2020   21.0   
   SCCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   97.614776   97.614776
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   5.6.1.39   
   VulcanMessage5.dll   Vulcan Message Library   5.6.1.39   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 15.2.0.24467   15.2.0.24467
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-3.3.7.56


Required plug-ins:

   Accented Edges 21.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 21.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 21.0 - from the file “Filter Gallery.8bf”
   Average 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Average.8bf”
   Bas Relief 21.0 - from the file “Filter Gallery.8bf”
   BMP 21.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 12.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 12.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Chrome 21.0 - from the file “Filter Gallery.8bf”
   Cineon 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Cineon.8bi”
   Clouds 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Clouds.8bf”
   Color Halftone 21.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 21.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 21.0 - from the file “Filter Gallery.8bf”
   Craquelure 21.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 21.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 21.0 - from the file “Filter Gallery.8bf”
   Crystallize 21.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 21.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 21.0 - from the file “Filter Gallery.8bf”
   De-Interlace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 21.0 - from the file “Dicom.8bi”
   Difference Clouds 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Clouds.8bf”
   Diffuse Glow 21.0 - from the file “Filter Gallery.8bf”
   Displace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 21.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “EazelAcquire.8ba”
   Entropy 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Export Color Lookup Tables 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Export3DLUT.8be”
   Extrude 21.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “FastCore.8bx”
   Fibers 21.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 21.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 21.0 - from the file “Filter Gallery.8bf”
   Fresco 21.0 - from the file “Filter Gallery.8bf”
   Glass 21.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 21.0 - from the file “Filter Gallery.8bf”
   Grain 21.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 21.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 21.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 21.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 21.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 21.0 - from the file “Standard MultiPlugin.8bf”
   IGES 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
   Ink Outlines 21.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 21.0 - from the file “JPEG2000.8bi”
   Kurtosis 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Lens Blur 21.0 - from the file “Lens Blur.8bf”
   Lens Correction 21.0 - from the file “Lens Correction.8bf”
   Lens Flare 21.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 21.0 - from the file “Liquify.8bf”
   Matlab Operation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “ChannelPort.8bf”
   Maximum 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Mean 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Measurement Core 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MeasurementCore.8me”
   Median 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Mezzotint 21.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   MMXCore Routines 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.0 - from the file “Filter Gallery.8bf”
   Note Paper 21.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “NTSC Colors.8bf”
   Ocean Ripple 21.0 - from the file “Filter Gallery.8bf”
   OpenEXR 21.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.0 - from the file “Filter Gallery.8bf”
   Palette Knife 21.0 - from the file “Filter Gallery.8bf”
   Patchwork 21.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.0 - from the file “Standard MultiPlugin.8bf”
   PCX 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “PCX.8bi”
   Photocopy 21.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “ChannelPort.8bf”
   Pinch 21.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Pixar.8bi”
   Plaster 21.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 21.0 - from the file “Filter Gallery.8bf”
   Pointillize 21.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 21.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “PBM.8bi”
   Poster Edges 21.0 - from the file “Filter Gallery.8bf”
   PRC 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
   Radial Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Radiance.8bi”
   Range 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Export3DLUT.8be”
   Reticulation 21.0 - from the file “Filter Gallery.8bf”
   Ripple 21.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.0 - from the file “Filter Gallery.8bf”
   Save for Web 21.0 - from the file “Save for Web.8be”
   ScriptingSupport 21.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 21.0 - from the file “Shake Reduction.8bf”
   Shear 21.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Smart Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.0 - from the file “Filter Gallery.8bf”
   Solarize 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Solarize.8bf”
   Spaces 21.0 - from the file “Spaces.8li”
   Spatter 21.0 - from the file “Filter Gallery.8bf”
   Spherize 21.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.0 - from the file “Filter Gallery.8bf”
   Stained Glass 21.0 - from the file “Filter Gallery.8bf”
   Stamp 21.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Sumi-e 21.0 - from the file “Filter Gallery.8bf”
   Summation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Targa 21.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.0 - from the file “Filter Gallery.8bf”
   Tiles 21.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 21.0 - from the file “Filter Gallery.8bf”
   Twirl 21.0 - from the file “Standard MultiPlugin.8bf”
   U3D 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
   Underpainting 21.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.0 - from the file “VanishingPoint.8bf”
   Variance 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Water Paper 21.0 - from the file “Filter Gallery.8bf”
   Watercolor 21.0 - from the file “Filter Gallery.8bf”
   Wave 21.0 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “WIASupport.8li”
   Wind 21.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “WBMP.8bi”
   ZigZag 21.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.2.0.70 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.2.0\"
CDO: 1.62.3
        CmdN: 1.2.0
        CDP: 1.89.3

Extensions:

   com.adobe.Butler.backend  2.3.4 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\index.html”
   New Document  3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.0.0\fnft.html?v=3.0.0.4”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\purchaseTypekit.html”
   Home  2.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.9.0\index.html?v=2.9.0.47”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\extensions\capture\capture.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE
Photo of Andrew Sender

Andrew Sender, Employee

  • 132 Posts
  • 59 Reply Likes
Hi Crystal,
Thank you for sharing your System Info.  In addition to that, can you provide the file causing your Photoshop to crash?  That would help us too in investigating your issue.

Andrew
Photo of Crystal Kirkman

Crystal Kirkman

  • 4 Posts
  • 0 Reply Likes
I was trying to look for that information, but I'm not sure where to find it. I did add the command prompt you guys suggested so I get the pop-up next time.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17043 Posts
  • 2897 Reply Likes
glgpu[0].GLName="NVIDIA GeForce GT 750M"
glgpu[0].GLDriverDate="20170501000000.000000-000"

I would try updating the driver for your NVIDIA card directly from the NVIDIA website. The driver is pretty old.
Photo of Crystal Kirkman

Crystal Kirkman

  • 4 Posts
  • 0 Reply Likes
Thank you! I will be sure to do that.

I did install an additional 8GB of memory to my other computer, and Photoshop and InDesign seem to be working better for me now.