Elements: Crashing and Freezing

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
My Photo Element Program crashes every time I use it. I would rather talk to customer support. I can not use this program due to it freezing up continuously or crashing. I have removed it from my hard drive and re-installed. I appreciate the community feedback. But I would much rather talk with customer support. I hope your customer service is better than this Photoshop Element Program.
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Melody Drummond

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Posted 4 years ago

  • 1
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of Elements are you running? What OS/version are you running on?
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Melody Drummond

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Version 12 for Mac
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Melody Drummond

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Version 12 for Mac
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Chris Cox

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What OS version are you using?

Have you installed the Elements 12.1 update?

Have you installed all the MacOS updates?
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Melody Drummond

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Yes, to the MacOS. No, to the Elements 12.1 update unless this is an automatic update. Elements did not email me so I would not have known that there was a need for an update 12.1 version. Do you have a link this version Elements 12.1 update?
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Michel BRETECHER, Champion

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The option to update is in the Help menu of the editor.
If you have already asked the community, it would be useful to give a link to that discussion to get the details of your situation.
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Chris Cox

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Which VERSION of MacOS are you using?

http://helpx.adobe.com/photoshop-elem...