Lightroom for mobile: Crashes on iPad since update 4.3.1

  • 2
  • Problem
  • Updated 3 days ago
  • (Edited)
Since the latest update Lr crashes every few minutes, usually when I try to crop a photo, but also when I am simply browsing. I am using an iPad Pro with the most recent iOS version. I hope there will be a new update soon to improve the stability. It is almost impossible to use the app any longer.
Photo of Hans Keegstra

Hans Keegstra

  • 29 Posts
  • 2 Reply Likes

Posted 6 days ago

  • 2
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 5496 Posts
  • 1157 Reply Likes
Hans, 

We'd like to collect a diagnostic log from you. I am emailing you with instructions. 
Photo of Rick Williams

Rick Williams

  • 28 Posts
  • 28 Reply Likes
I’ve had several crashes recently too. Happens when editing a large group of photos in succession. I’m on the iOS 13 beta now, but it was happening with iOS 12 before that. Let me know if my logs would help.
Photo of Hans Keegstra

Hans Keegstra

  • 29 Posts
  • 2 Reply Likes
Thanks. I replied to the email. Excellent costumer service!