Lightroom Mobile (Android): Using Flash with raw capture crashes my Galaxy S7Edge

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  • Problem
  • Updated 5 months ago
  • (Edited)
When I use the LR camera on a Samsung Galaxy S7 Edge latest android and I use flash in daylight taking in RAW (is RAW the problem?), it flashes but crashes the phone which will only restart if I plug the charging cable in. I can then reboot.
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Lenny Rothstein

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Posted 5 months ago

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Arnab Sil, Employee

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Hello Lenny, Can you please let me know that has the issue started occurring after you upgraded your S7 Edge to the latest android version?

Regards,
Arnab
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Lenny Rothstein

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Sorry, not sure as I this happened once before about 3 weeks ago. Only the second time I have used fill in flash so not sure what version I was running at the time
Regards
Lenny
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Arnab Sil, Employee

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Not a problem Lenny. So it appears like this issue does not occur for all the images you capture (i.e. it's an intermittent issue)?

Regards,
Arnab
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Lenny Rothstein

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Most of my photos are taken without flash so apart from these 2 occasions, never happened before. I'm changing phone today so let's see if it does it on the Galaxy S9 plus.
Regards
Lenny
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Arnab Sil, Employee

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If you are able to reproduce the issue consistently, I would recommend to send the diagnostic log to us. Below are the steps to generate the diagnostic log:
  • Enable the Diagnostic mode i.e. Go to Settings Panel and long press on top left “Lr” icon (this will enable “Send Feedback” button on Settings Panel).
  • Now reproduce the issue and soon as you encounter the issue, reopen settings panel and tap on “Send Feedback” button at the end.
  • Within few seconds the sharing sheet will open, send across the logs. As the logs will be sent in a separate thread, please provide a summary of the issue (it will help me in tracking).
You can try out this on any of your devices.

And congratulations on your new device :)

Regards,
Arnab