Crashed Laptop

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  • Question
  • Updated 11 months ago
I had Photoshop Elements installed on a PC and a Laptop. The laptop died without warning. Can I install Elements on my new laptop when it will be a third installation, or do I have to buy Elements again ?
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Nick Carter

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Posted 11 months ago

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Photo of Steve Lehman

Steve Lehman

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It should work again on a third install on a new laptop.  You need to have the same key.  
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Michel BRETECHER, Champion

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It's a classical situation.
You can have two activated computers at the same time.
I did have the same issue. I followed the known advice to ask by chat to Customer Care and the issue was solved immediately. Only Adobe Staff can disable the activation on the missing computer.
In the meantime, you can deactivate ("Sign out" in the Help menu) one computer and reactivate (Sign in) in the other alternatively with your serial number.

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